Grand Hyatt Changsha

Everything was top notched in this hotel ! Check in was a breeze and the lift took us to 57 storey! High unblock river view was breathtaking, the bed was comfortable and has extra sofa at window side. Layout is good and spacious with dedicated attention to details. Called reception for extra water and within minutes it came. Breakfast spread has variety of choices but we had little time left as the waitress told us it closes at 10am. Best thing, it is situated very near walking street and Hai Xin Guang Chang. Highly recommended although price is steep, but will return someday. Hopefully Grand Hyatt will drop its prices..

Good location Nice room with River views Friendly staffs

I recently checked in during the early hours around 12+ a.m. after booking through Trip.com. Upon entering the room, I was not informed it was a smoking room, and unfortunately, the smell was extremely unpleasant, especially after turning on the air-conditioning which seemed to circulate the stale smoke. This experience was disappointing and unacceptable, especially since there was no prior notice during the booking or at check-in. For health and comfort reasons, I would have never agreed to a smoking room. Please ensure that all customers are clearly informed in advance if they are being assigned a smoking room. Transparency on this matter is essential, especially during late-night check-ins when options to change rooms may be limited. I hope you will take this feedback seriously and review your procedures to avoid similar experiences for future guests.

clean and spacious room with city and river view, 5 min walking distance to the most popular streets in Changsha with lots of food and restaurants and local gifts, 12 min walking distance to subway station, very helpful staff, nice gym and swimming pool

Staff were very friendly and helpful at all times. they made all efforts to bridge the communication gap and had plenty of patience with my poor mandarin skills.

Concierge very well . Many thanks to James Katerin