Grand Hyatt Changsha

Excellent location, scrumptious Christmas dinner, pristine room, big gym and sauna. A memorable stay.

I recently checked in during the early hours around 12+ a.m. after booking through Trip.com. Upon entering the room, I was not informed it was a smoking room, and unfortunately, the smell was extremely unpleasant, especially after turning on the air-conditioning which seemed to circulate the stale smoke. This experience was disappointing and unacceptable, especially since there was no prior notice during the booking or at check-in. For health and comfort reasons, I would have never agreed to a smoking room. Please ensure that all customers are clearly informed in advance if they are being assigned a smoking room. Transparency on this matter is essential, especially during late-night check-ins when options to change rooms may be limited. I hope you will take this feedback seriously and review your procedures to avoid similar experiences for future guests.

Good location. Easy travel to and from. Room super clean. Nice view from the room

Staff were very friendly and helpful at all times. they made all efforts to bridge the communication gap and had plenty of patience with my poor mandarin skills.

The location of hotel is good. Room is clean and comfortable. A wide range of food is available for breakfast Buffet.

Good staff, friendly and helpful. Need to praise Yolo Yang for his very kind service. We appreciate that. Will come back when we have chance. Thanks.