The Fern Residency - Chandigarh

Housekeeping staffs are very efficient especially ms khushboo. Very attentive and service oriented. Hotel location is quiet and peaceful. Overall nice experience. Thank you for your hospitality and goodness

The staff are friendly and supportive . Paramshila , the house keeping staff kept the room tidy and clean. Food is good and delicious.

Excellent room and fooding. Good area. House keeping (Mr.Sanjay Dubey) good job done. And we'll behaved. Like to stay next time too

Dear Team, House keeping guy Sanjay Dubey is very supportive and kept the room all clean with all things in order. Great to have supportive staff in the hotel especially the housekeeping who does the work when called. Nice person with great work.

To say that the experience was disappointing would be an understatement. I had booked a suite — the most expensive category — expecting a comfortable and premium stay. Unfortunately, I ended up facing what can only be described as a nightmare. The room had a severe leakage and seepage issue, and by morning, the entire floor was covered in water. It felt less like a hotel room and more like a water park. When I raised the issue with the staff, their response was shockingly unprofessional. I was told, "Baarish to hoti he sir, isliye aaya he." This kind of attitude and complete lack of accountability is simply unacceptable — especially from a reputed brand like Fern. There was no urgency, no apology, and no resolution offered. The staff was completely unresponsive, and I was left to manage in those conditions without any meaningful support. Frankly, there was no point in booking such an expensive room if this is the level of quality and service being offered.

Very poor stay, unprofessional staff, for a tiny things you have to follow up for long. They took the order and forget to deliver, while doing follow up start arguing with customer.