The Serai Bandipur

Well maintained property. Staff is hospitable and kind. Food is good. Location is great, peacocks, deer, hare roam around the property. A lot of variety of birds can be spotted in the resort. We stayed with family and had a great stay. Can improve with newer board games to keep kids engaged.

Good food, good environment, good staff!! Well maintained property and very nice hospitality, anyone need peace and break from work one can surely visit here..

I recently stayed at The Serai Bandipur from May 16 to 19 with my family (5 adults, a 5-year-old, and a 6-month-old), and unfortunately, the experience was well below the standards I expected from a brand I once held in high regard. Having stayed at other Serai properties—my last visit being the Barefoot at Havelock. I was expecting a memorable stay. Sadly, this was not the case. First and foremost, this is not a child-friendly resort. The play area is limited, worn out, unsafe, and poorly maintained. With two young children, it was difficult to keep them engaged or even comfortable. We booked two premium Log Huts (Rooms 22 & 23), but the rooms were outdated, not properly maintained, and worst of all, infested with rats. We found three rats inside our room, despite all doors being closed. This was horrifying, especially with an infant in the room. The bathroom fixtures didn’t work properly, and overall cleanliness and upkeep were lacking. The service was also poor. It took nearly an hour to get our luggage to the room. Dining service was slow, and our requests were frequently ignored. The resort manager seemed inexperienced, and the property appeared understaffed. For the premium prices charged, this was a major letdown. We travel frequently and choose luxury resorts to create memories and enjoy top-tier service. Sadly, this experience left us regretting the choice. I truly miss the golden days of The Serai under Mr. Siddhartha Hegde’s vision, and even after his passing, Ms. Malavika Hegde carried that legacy forward with grace. But something has changed, and not for the better. I sincerely hope this feedback helps improve future guest experiences, because the Serai name still means something to many of us who’ve been loyal guests over the years.