SwissEver Hotel Zug

不錯，乾淨衞生，面積大

酒店一般，三星水平，偏僻，服務簡單，酒店餐飲費用高。衹是小城鎮選擇有限，否則不會去住。

床有點硬，其他都挺好的。

This hotel could be amazing if it wanted to, but it is so disappointing. It looks beautiful and the concept is nice, but it falls short in so many things. The front desk staff was nice enough, but the dining and breakfast staff were so unkind and unwelcoming. The breakfast place is in a weird basement room and wasn’t that great. The dinner was in the main floor restaurant and was okay. We had a time window for breakfast but if food ran out in that window , it was not replenished. The woman at breakfast was very rude. The entire hotel is hot, there is no air conditioning and you get one fan per room and if you are here in the summer it is unbearable. The moisture never leaves the bathroom. The family rooms could be so lovely and they are a place that I would want to stay from seeing them, but the heat is to much. The double rooms are small and cramped and hot. We had one double and one family room. The second bed in the family room is a small futon line couch and with how hot it is, it is not big enough for two. Many rooms face the loud highway and you cannot open the windows and sleep because of he noise.

I would have given five stars for this hotel, as I was extremely pleased with my stay, while I was on my recent vacation in Switzerland. But unfortunately, the attitude of the folks at the front desk left a bad taste hours after I checked out. it’s so happened that I forgot to take several packages of Swiss chocolates that I had kept in the refrigerator in the room during my stay. I checked out and realized 12-13 hrs. later that I had left behind the chocolate packages. Approximately it cost around $300 but it was a gift that I had purchased for my friends and family during my Swiss vacation and I wanted to distribute them after I arrived back in my home in US. So the first thing I called the hotel from USA explained my situation. Incidentally, the gal who answered the phone was the same who had checked me in, and she quickly recognized me. I told her that I’ll make arrangements to have the chocolate packages picked up from the hotel. She stated that the cleaning people had not reported any leftover items and she cannot help as thereafter the room was given to other hotel guests. She directed me to write an email explaining my situation, which I promptly did, and that they would respond very quickly. But now it has been three days since I checked out, but so far no response. Meantime, my friend who was also traveling in the neighborhood and with whom I would have arranged to get my items picked up, has also moved on and left the country. Long story short….. the callous attitude of one individual that too after the guests had checked out, has earned a poor review for the hotel. I hope the hotel management looks at this review and responds appropriately.

Poor customer service. I book the hotel 6 am and around 7 am I decided to cancel due to unavoidable circumstances. They still decided to charge me the full amount for a night just because I booked it and canceled it within one hour. I called the hotel customer service and they didn’t seems to be hospitable at all. I would not book this hotel in the future or recommend this place.