Hotel Ceuta Puerta de Africa

Clean and good service.

Situación perfecta y muy contento con el trato recibido es la tercera vez que voy a este hotel volveré

房間在休達不多的幾個酒店中算不錯的，但是入住當天火災了，估計要一段時間才能重啟了。

Parfait

El trato excepciinal

propre

Nearly a year after the fire, I'd assumed from their website that things would be back to normal. What a fool I was. The restaurant mentioned no longer exists. The bar and lounge have been walled off and it looks permanent. They should change their website. At the moment it's recounting a pack of lies. There is no spa either, not that I wanted one. The faults with the hotel extended to the room. The aircon is still generated from a centralised system which means that when it's hot, every room is using it and there's not enough cold air for the whole hotel. My room was warm for the length of my stay. I even resorted to keeping a shop card in the key to keep the aircon on when I went out. It didn't help. The outside temperature was 36 degrees during the day and I could feel it. There was no hot water for the whole of my stay. I tried every way possible to get hot water even in the middle of the night but there just was never any. Ok, it was hot, so I could put up with it. But why should I? This is an alleged 4 star hotel. Unlike others, I found the hotel clean as was my room. The cleaners were friendly and diligent. I refused cleaning on the second day. I didn't need clean towels! I don't change my towels at home daily! However, the lady pressed a couple of bottles of water on me. These were extremely welcome. The reception staff and the cleaners are what saves this review from being one star. I asked if my freezer blocks could be put in a freezer. That was no problem. The wifi worked flawlessly. Indeed, at Meson Baco next door, where I had a meal, I could still get the hotel WiFi. To sum up, this hotel is not worth 70 quid a night. However, for my own personal needs (fridge in this the room, freezer facilities) it trumps others in Ceuta. It's a dilemma. I could get far better hotels there for less money but this place has things I need. What a dreadful choice.

This hotel is one of the worst I've stayed at. Do not book here; there are better options in Ceuta. Issues include: 1. False advertising about parking. 2. Dirty hallways. 3. Hot lobby. 4. Faulty faucet. 5. Broken room safe. 6. Outdated blow dryer. 7. Unhelpful front desk, no hotel receipt. 8. No restaurant or bar. 9. No "Do Not Disturb" sign. 10. First room was dirty and used; staff didn't believe us until shown. 11. Used water bottles in the new room, indicating poor cleaning. I would never recommend staying here.

As I walked into the lobby I wondered what the weird smell was that air fresheners were trying unsuccessfully to cover up. I registered and asked about breakfast. "The restaurant is closed". Not a word about its having burnt down. I eventually realised from reading the previous review in German that there had been a major fire and that the sprinkler system had failed. One whole wing of the hotel is closed off. It's extremely annoying that there was no notice given nor any rebate offered. Even worse, they only managed to get the Internet WiFi back up and running on the afternoon of my second day. I had spent a fortune both on roaming fees and in cafés that had WiFi. This is when the lack of even one English-language TV channel on the room became a real pain. The staff saved this review from one star. However, I can't say that I enjoyed my stay and would not book again for the foreseeable future. I'd advise others not to either.