Majorca Apartments by Bon Hotels

Very quiet and peaceful. Really a great staycation place if you want to get away from the chaos. Staff are always smiling and greeting every time you encounter them. They are very informative as well. Keep it up Majorca. We'll definitely be back.

Apartments are well situated but need some small investment. For example: Domestic appliances need renewing (oven, washing machine, dryer, etc).

We've stayed at Island Club many times and they're normaly lovely, but this apartment needed a lot of maintenance. The curtains couldn't close due to the rails and clips being old, the bathroom floor had cracked tiles and one that moved when you stood on it and the fridge leaked. Overall, very disappointed.

This was bad, due to bugs infestation and extreme heat, I could not open windows or doors because of the bugs and that caused a very unpleasant night for me during my stay I lost alot of sleep.

The staff and accommodation is excellent. The accommodation is situated in an ideal location. The service is 10/10.

I am utterly disappointed with the current state of maintenance and housekeeping. My recent stay has been a stark contrast to my previous experience in 2017, when the apartment upkeep and maintenance were fine, and the housekeeping service was decent. This time I was dismayed to find that the apartment had significantly deteriorated. The furniture and fixtures were poorly maintained, with broken drawers and fixtures contributing to a sense of neglect. The lighting within the apartment was inadequate, creating an uncomfortable and unwelcoming atmosphere. Furthermore, the interior design and placement of mirrors were poorly executed, adding to the overall dissatisfaction with the living space. The housekeeping service, in particular, was a source of immense frustration. Despite repeated requests, the apartment remained in an unsatisfactory state. The lack of attention to detail and thoroughness was evident in every aspect of the housekeeping. The presence of leftover food in the freezer (when I checked-in) and the inability of the freezer door to close properly were just the beginning. The basic tasks such as clearing the bin and vacuuming were neglected, and the overall cleanliness of the apartment was substandard. Replaced towels were dirty and bedsheets were not replaced when requested. Each day, returning to the apartment was a disheartening experience. The accumulation of dustballs, the presence of hair on the bathroom floor, and the unclean WC further highlighted the inadequate housekeeping standards. The overall ambiance of the apartment was marred by these issues, making it a truly horrid experience to come back to an icky apartment every day. As a repeat customer to this serviced apartment complex, I had expected the same level of cleanliness that I previously experienced. Regrettably, the current state falls far below the standards that your establishment is known for. I will seriously consider other serviced apartments in the area when I return in SA in a few years time.