Hotel Gold Souk - Karol Bagh

The location was easy to find on google maps, but the actual hotel was probably one of the worst hotels i've stayed in. We chose a deluxe room for 2 adults and a child, which seemed pretty size-able in the pictures but when we actually saw the room it was so tiny, with hardly any space to move around or store our things. The sheets were always dirty, despite having room service come in. There was an iron box mark on the sheets so we asked them to change it while we headed out but when we go-he t back, upon closer inspection, we realised they'd just turned the same sheet upside down so we wouldn't notice. The food is "edible" and that's using the word loosely. The elevator stopped working the night after we checked in, much to our dismay as we were staying on the 4th floor. We spent 5 days climbing these terribly designed deathtraps of stairs to get to our room every day, which left us exhausted and annoyed, certainly not the feeling you want when you've spent the kind of money we did for basic amenities. The worst display of humanity was when it rained here, and the glass ceiling started to leak all over the breakfast buffet but they didn't lift a finger to remedy the situation. We lost our appetite then and there and went out in a foul mood. The washroom is sub-par at best, and the room service takes hours to respond to basic requests. The fridge wasn't working, and when it worked, it froze our water, making it difficult to keep things cool in this unforgiving heat. We hypothesis e that the issues lie with the owner(s) and not the staff, as they are only doing what they're told and working with what they've been giving. The owner(s) are least interested in providing quality and basic amenities. This was a terrible way to experience delhi, and i would never recommend this to anyone. Please stay far away from this place.

Room was not clean. There was a loud noise, i could not sleep due to it. Had to walk to hotel as the approach was not accessible by cab.

Good location, good staffs and tidy hotel. But the hotel needs renovation post pandemic. Shops are nearby and metro is also very close. Food is OK but needs improvement. Toiletries need to improve too. Rest all are OK.