Holiday Inn Express & Suites Center

Upon arrival and throughout stay the hotel staff was very friendly. The room was very clean and nice , looked like it had a recent renovation. The hotel was very quiet. Our only issue was with breakfast. They have changed their items for breakfast. They have done away with the regular scrambled eggs and bacon and replaced them with gross cheese omelettes, tasteless turkey sausage, tough pork sausage links, and biscuits hard enough to break the plastic fork trying to cut them open. They need to go back to the old breakfast. This was not a staff issue but a corporate decision as all the hotels now have the same breakfast.

I’ll keep this quite straightforward; I am a platinum member with IHG, meaning, I stay in holiday inns all the time for business - all over the world (including USA). Unfortunately, this is the worst Holiday Inn, I have ever stayed at, ever I understand it is being renovated now (only just begun), but it is years too late, by the looks of this hotel, it should’ve been renovated at least five years ago, and even that would’ve been a bit late. Negatives first: - The first room I was given had dirty towels all over the room, and various bathroom, amenities were used, and soap bars laying around used. - I was given a new room, and it was so worn out and dirty. The walls were dirty and stained, the carpet was dirty and stained, the bedsheets look 10 years old - there was someone else’s trash in the bedside unit drawers - room didn’t smell clean and had a slight whiff - breakfast area tiny and limited seats POSITIVES: - free parking - front of house staff were friendly Nothing else!