Pullman Cayo Coco

Everything in this resort was amazing, from the food, rooms, landscape, beach, people, cleanliness, supplies, location, you name it. Building 32 that we were in, was the closest to everything, beach restaurant, pool, snack bar etc...The only thing that could be improved ,they need WR close to the beach and maybe showers for washing sand of you

I had an amazing week at the Melia Costa Rey resort in Cayo Coco. It was filled with dancing, drinking, eating, and entertainment. The beach was quite gorgeous with soft sand and waves rolling onto the shore. The water was warm, despite a few days with rain showers. They also had plenty of palapas with chairs to stay shaded. The only complaint I have about the beach was the amount of sargassum left on the shore, which added a bit of an unpleasant smell to the beach air. Near the end of my trip, however, the tractor did come by and clean it all up. The buffet food at this resort was alright. I had stayed here 3 years prior when it was Pullman, and it felt like there was less selection now. I was grateful to have seemingly not experienced any shortages while I was there. Due to the buffet having a small selection, my family and I ended up eating lunch at the beach bar almost every day, with Kiki cooking up delicious paella, chicken, shrimp, and hotdogs on the grill. That paella was probably my favourite thing I ate, aside from the pork sandwich on Cuban day. For dinner, we ate at a la carte restaurants most nights. We were able to get an extra one because it was my mom's birthday, and we also attended the repeat guest dinner. I enjoyed all of the a la carte meals except for the Italian, and my parents felt the same way. Our favourite meal was at the Cuban restaurant. As for my room, I had two double beds with a garden view. The room was cleaned daily and cleaned well. My bath towel was replaced on some of the days, but I wasn't expecting it to be replaced at all, as I left it hanging on a hook. I also use the same bath towel at home for a week straight, so I didn't think I needed it replaced daily. The mini fridge in my room was behind a door, keeping the humming noise to a minimum. It was stocked with beer, coke, and 7-Up when I got there, and it was restocked daily. I was also given a big bottle of water that I was able to fit in the fridge at an angle on its side. The room had a working A/C unit; however, it was an older unit, and I think there may have been mould in it because I smelled something weird when I stood where the air came out. I luckily did not get sick. A family we met suggested bringing Lysol spray to spray the intake vent in case of mould in the system. During the day, there was music playing at the pool, with the beach being quieter for people to rest. There were crazy games hosted by the entertainment team at the pool and beach. Bingo was also hosted in the afternoon at the pool, and I ended up winning twice, meaning I won two bottles of rum just from playing bingo! There were also dance lessons (salsa, meringue) taught by the entertainment team at the pool after bingo. I would like to give a huge shout-out to the entertainers I befriended during my stay. Neilyn, Andy, Angel, Black Star, Elvis, Yaniel, Luis, Sheila, Ronaldinho, and Yaris. I'd like to thank them for being so kind, amicable, supportive, and fun. They truly

Perfect holiday experience. Just one thing bothered us. The lobby area was not visible marked or signed as non-smoker area. It really bothered us as we could not enjoy the fresh beach breeze because of all the cigar smokers lingering all over the lobby bar area. Overall, everything else was great.

I spent a good time with my family.the beach is beautiful and the workers are very friendly. The food is amazing I ate lobster 🦞 I love it.the entertainment staff is amazing .the shows are excellent

We stayed here with three rooms and, unfortunately, had a very bad experience overall. The only redeeming thing about this hotel is the beach, which is lovely. Other than that, nothing worked, and the service was extremely poor. One of our rooms had a broken AC that was never fixed. Coffee makers didn't work. We also had major toilet issues that took 5 days to resolve, even after telling the staff over and over. The in-room telephone line didn't work either, which I repeatedly told them was a safety issue (not just a convenience thing, since there’s also no Wi-Fi in the rooms to use as backup). Even after the manager promised it would be fixed, it was still broken on the last day. That shows there’s no integrity or follow-through. Worse yet, housekeeping staff stole items from our room. Future travellers, please be careful and hide your belongings! Service was hit or miss. Some guest services staff were helpful, but others showed an attitude when we asked for assistance. Be prepared to keep complaining about issues or they simply won’t help you at all. It’s really a shame because the natural surroundings and landscaping are beautiful. But the hotel itself is in terrible shape with so many problems that are just ignored. Definitely not worth a 5-star rating in its current condition. Bottom line: Great beach but the hotel is awful. If you decide to come here, be prepared for lots of frustration and to keep fighting for basic things to work.

Everything was very good. But I have to say that the entertainment staff are truly wonderful; they're the lifeblood of this hotel. Without them, this hotel would be nothing. Wonderful, respectful, and very hard-working human beings. I think it's a job worth cherishing and respecting. I'm happy and very grateful. The only downside was the music. We were a group of Latinos, and we didn't like American music at all.