Aranwa Pueblito Encantado del Colca

Un lugar muy hermoso y romántico

This is a spectacular site. The appearance is stunning. The restaurant is very good, great food and sensible prices, but it was very cold when we were there. The rooms are large and comfortable. The room safe was a real pain, sometimes it worked and others it didn't. The bathroom was looking a little tired. All in all it was a lovely place to stay, but just needs a little bit of attention to make it perfect.

I was really taken by the beauty of the village-like property and its surrounding nature, for $250USD a night. However, aesthetics is the only thing this hotel has to offer. We stayed here for about 14 hours - let’s begin. To start, every hotel I’ve stayed at in Peru has bottled water for brushing teeth as the water isn’t safe to drink. At this hotel, you have to pay for bottled water, just to brush your teeth. Reception didn’t really seem to care about that potential health issue. Secondly, there is nothing around here, which is great for a retreat and quiet time, however, we wanted to watch tv to pass some time, and the tv wasn’t working. When we contacted reception to ask if they could help us, they hung up. We actually had to search the grounds for a staff member to help us out. And it was the very nice bellman who helped us. Third, my mum and I booked a massage at their spa. My mums massage was cut 20 minutes short and she was literally bruised the following day. When we asked for towels so we could shower and get the oil off our skin before dinner, we were told no. End of. We booked the couples massage, but they tried to charge us for individual massages. Finally, when we went to dinner, the menu was very small and they didn’t have some of the items, making the menu even smaller. We were sat for 30 minutes before anyone came over and in the middle of ordering, the waiter walked away and disappeared. While reading the reviews, I noticed a response to every single review, except for the one that about the housekeeper being caught red-handed stealing and he called them out for not doing anything about it. If that’s not a massive red flag, I’m not sure what else Is. I am truly dumbfounded that the ratings are 4.5 when it is maybe a 3-star at best. I would recommend going elsewhere. If you have booked a tour, and this hotel is on your itinerary, I strongly suggest asking your tour operator to switch.