Park Hotel Bellacosta

The hotel, as of a building, looks nice, has a great View on the Mountains. The other side View is limited by the Hill, which is kind of a wall 2 metres from the balcony, so it’s good to go with a company who has a room with a mountain view to spend apres ski on THEIR balcony :) What requires immediate imrovement is the ski room - extremely small, old, no Heating available for the ski boots. The worst I have ever seen. On the other hand, the food is AMAZING, both breakfasts and dinners. Very friendly waiters. And now the though part: bartender was the worst I have ever meet. When pouring beer into glasses he was leaving a lot of foam and was asked several times to pour the correct amount of beer. Diaguisting whisky sour was amateur and not tasty. When asked for espresso Martini he used Martini (!!!) and Baileys, so after he mixed the ingredients the drink curdled… Was not drinkable, but the bartender noticed himself that the drink was not drinkable and prepared something else. When preparing drinks he did not use jiggers and puts ice cubes to glasses BEFORE pouring alcohol. As a result, the amount of alcohol he poured was not the amount paid for, so instantly he was asked for correction here. When it came to payment, the last day of our stay, we were suprised by both the amount of drinks on the check and their prices. EUR 13-15 per drink! This is VERY expensive. Our fault, we didn’t ask for the prices before ordering. We only assumed they „should” cost ca. EUR 10. And about the amount of the drinks on the check… we decided to double-check it at the reception. When you order drinks at the bar on the room, you sign a ticket for the amount and type ordered. And we saw several tickets with information „2+2” of us signed such „2+2” tickets. We were told „2+” was added afterwards upon our request (NOT TRUE), because we ordered 2 more drinks so the bartender added them to the initial tickets. There was no point in discussing with the reception desk, because the ladies were inpolite, suggesting that Perhaps we were not able to calculate how much alcohol we drank - can you imagine that…?! They kept saying that „here we have the tickets you signed” and were not bothering about what we said that we did not sign tickets in this form („2+2”). There was not a SINGLE moment they tried to support us, they didn’t even want to give us these tickets to hold them in hand! When I asked if I May take a picture of them, because I don’t have a copy of them, they even hid them telling that this a hotel’s property…. It didn’t work to say that the tickets are agreements between 2 parties and only one (the hotel) has a copy. One lady at the reception desk was also swearing in italian in front of the quests which is not acceptable. This is not about the money but about how we were treated at the reception desk when such an issue arrived. Of course, it’s a word Against word, ours Against the bartender’s, but the reception from the very beginning was unhelpful and inpoli

HOTEL VERAMENTE BELLO, PERSONALE GENTILISSIMO, CAMERE BELLE, PISCINA E SPA OTTIME, PARCHEGGIO INTERNO TOP E GRATUITO ABBIAMO AVUTO UN SOGGIORNO FANTASTICO, POSIZIONE OTTIMA SILENZIOSA MA BEN COLLEGATA CON IL CENTRO E CON GLI IMPIANTI VERAMENTE UN ALBERGO DA 9, PECCATO SOLO IL TRANSFER PRIVATO DELL'ALBERGO PER LE PISTE NON VERITIERO.

I stayed at hotel Bellacosta with my family from 14th to 21th December, and I will definitely be coming back! The location of the hotel is great, at a few minutes’ walk from Cavalese and a very short drive to the ski lifts. The hotel itself is a gem, the room was super comfortable and clean. The hotel itself is great and it has an amazing spa, equipped with all sorts of comforts. Exactly what you need after a day on the slopes! We stayed there half-board, and the food (both buffet and restaurant) was also great. The service was in line with all the rest: the staff was friendly and impeccable. On a less positive note, we were not very happy about all of the other guests… our stay would have been perfect, if our time at the spa had not been constantly disturbed by a group of people who were really rude and noisy! They were terrible to the staff for no reason, they treated the spa and the hotel in general as their playground, and ruined part of the vacation for the other people who were there. Luckily all the rest compensated for the inconvenience… I hope we’ll be luckier next time we come!