Park Lake Luxury Hotel

Great and full nature resort in one of the most beautiful zone of Chile. Staff really kind and I appreciate their hospitality

Hotel muy lindo, su ubicación con una vista hermosa frente al lago, vista que tienen todas las habitaciones y restaurante del hotel. Atención del personal inmejorable, destaco a Micaela en sector restaurante, también a Lía, Daniela y Fabian en recepción.y también las personas del spa, lugar muy lindo, limpio, impecable. Nuestra habitación y baño grande, cómoda, con balcón que miraba al lago, la ropa de cama de primer nivel, aire acondicionado perfecto, sin ruido, con reposición de amenities, en general una estadía inolvidable. Si tuviera que comentar algo negativo me parece que los precios de la carta del restaurante algo elevados, solo eso. Y por último una sugerencia, mejoraría la iluminación del cartel con el nombre del hotel que en la noche no se ve muy bien.

Late check in because even if the hotel rules says that the rooms are ready at 3 pm, at 3:30 pm still they asked for more time… The Christmas dinner buffet was not worthy 100 USD per person, the breakfast was much better. Only one bathrobe in the room, they promised to bring a second one but never arrived… For me is not a 5 stars category overall

This is one of the hotels that you regret leaving it. Great location & outstanding srvice (especially Juan from the front desk). The room was pefect with a view to the lake. Our special breakfast was prepared to our full satisfaction. Price was fair to this hotel type.

This hotel is beautiful, the staff are attentive, and the food is amazing. But if you're from the U.S. you may not want to stay here. When we checked in, the hotel's system could not process any of our U.S. credit cards. Not AmEx, nor Visa. We used the cards at restaurants and shops, so we know they work in Chile. Thankfully we had a Chilean credit card so we weren't turned away. When we departed the hotel tried again, and again no credit card from the U.S. would work in their system. The front desk told me this happens often, especially with AmEx. So if you're from the U.S., you could show up and not be able to check in, which could leave you in a bad situation. Other than this critical problem, the hotel is fantastic.

We received a warm greeting from Andersen, had a great check in experience, and the staff in the dining room was wonderful! Our dinner and breakfast buffet were both outstanding. The chef here creates amazing dishes. To top it off, our room had a most beautiful view of the lake. The room and bed were exceptionally comfortable and the balcony added the final touch of perfection. If