MisterTran
2 tháng sáu, 2024
It hurts me to leave this rating, especially because I am a Bonvoy Gold Elite Member, but our two nights stay to celebrate our wedding anniversary was absolutely disappointing. The gentleman at check-in was absolutely cold and stressed and did not ask for anything other then our passports and credit card. He gave us our room key and sent us on our ways, not even asking if we need help with our luggage. After a quick question which room type was assigned, he responded: Standard, we are full. When entering room 436, there was garbage under the red armchair and the room was poorly cleaned. The room was dated and worn down, but ok. 3 star hotel-niveau to be generous. But ok, we booked this category ourselves. When we came back in the evening, we let the receptionist know (blonde hair, very friendly!) about the garbage in our room. She made 40 % up for the rather harsh welcome and was very friendly. She also sent us a bottle of cava, but neither my wife nor I drink. Anyhow. Breakfast next morning was very crowded and average at max, that‘s why we did not attend breakfast the 2nd day, even though included. The check out again was absolutely horrific. First, a false invoice was printed (no taxes included). After cashing in, the receptionist asked for an additional EUR 110.-. Then, as goodbye, no one asked whether we liked our stay or if we needed a taxi or any help. If this was a 3 star hotel, I would have rated the stay 4-5 stars. But since this is a five star hotel and I am a member of their status program, two stars is absolutely fair. I would not chose Le Meridien Barcelona ever again. But I of course know, that my rating makes no different, because all the passangers from the cruise ships will frequent this hotel either way.
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