Ibis Wakefield East-Castleford

I would never stay here again. I am writing this review more than a month after my stay - I wasn't going to leave a review originally but I still feel disappointed over my experience. We arrived to check in and were told that there was a technological fault meaning that nobody could be checked into their room. This wasn't the staff's fault of course, I understand that. We had a party to go to and called hours later only to find out the check in system hadn't started working again until after 8pm! Again, not the hotel staff's fault. The issue was we were not once offered an apology. I requested a late check out (when we finally checked in at 1am), which we were given thankfully, but given with hesitation. We were told it was up to the reception desk staff in the morning...Nobody was even at the reception desk for hours in the morning! I didn't see them there once, no bell to ring. A simple sorry would have been the bare minimum for this situation. It caused us a lot of hassle, including not being able to shower before the party in a room we had paid for and ending up bothering our friends as we had to show up to their house early. I can't fault the waitress at breakfast, she was lovely and attentive. The breakfast was just okay, some things were missing off the plate and the selection wasn't great. I thought the room was very spacious and modern (although not the cleanest in some parts). It's a shame as it is a nice hotel but the service is lacking!

Very nice and clean with lovely rooms. Staff were very helpful and friendly. We have to highly recommend Chris as he offered to cook us food as the chef was off sick, which he did and was excellent.

They guys here were all super friendly and helpful. I was really impressed with how kind everyone was. The chef went out of his way to cater for my plant based diet, and could not have been more accommodating. I can honestly say it was one of the best experiences I have had at a hotel; nothing was too much trouble.

The room we were given had not been cleaned after the previous guests, so we had to go back to reception to ask for another room. We was given a room with a double bed and sofa bed, instead of two proper beds. During the night my college was repeatedly woken up by the sofa bed head board falling on her. The power of the shower wasn’t great, however the room itself was nice and fit for purpose.

Dreadful breakfast. Raw sausages Adjoining restaurant unable to serve food after 7pm

Should be good when renovations complete, this is a former PI site, the new style Ibis looks really good, unfortunately its right on the edge of the M62 and the Haribo factory so not the most pleasant location but it is what it is.

Accommodation good. Breakfast average. Sausages were horrible

Unwelcomed. Room cancelled. No notice given. To receive that news at 8.00 p.m. from someone who should not be in 'hospitality' was galling - to say the least. I will never use an Ibis hotel again.

Excellent location easy for motorway access very comfortable beds room was very nice lovely breakfast all staff very polite would definitely stay here again.