Tài Khoản Khách
ngày 23 tháng 1 năm 2023
Common areas: The Wifi doesn’t work in the rooms or the public areas, which made working there impossible. The tennis courts are in a bad condition, they are uneven and parts of the ground are damaged, the nets aren't installed properly. It was clear before arrival that the tennis courts were one of our most important requirements for our holidays, the condition of the courts didn’t meet our expectations at all and made playing unenjoyable. The whole facility is in a bad shape, missing tiles, a very dirty pool, damaged windows etc. Rooms: The room was very small and had a lot of small damages throughout. It didn’t match the pictures on the hotel website, it has small holes in the door frame and cracks in the walls, missing tiles on the balcony, the bathroom door had damages from the humidity. It was very loud at night, music from the club and dogs barking, noises from the neighboring rooms, also the lights were on all night, therefore we couldn’t really sleep. Food & Service: We expected the service and the staff to be similar to other 4 star superior hotels we have stayed in, unfortunately we didn’t have great service. At dinner we felt cramped in with all the other guests. The dining room didn't feel comfortable with its plastic windows, of which one was also damaged, and the unloving decor. The food was nothing special, unsalted and unlovingly put on a plate, not up to 4* s standards. The staff started to clear out the buffet 30 minutes before the end of dinner, so we didn’t have a lot of choices at the salad and dessert bar. As the dinner times are already pretty short with 2 hours, it would have been nice to at least have this time. When we tried to order something from the menu at the bar a little later, the barkeeper just told us they don’t have what we want, although we ordered the same thing at dinner and there it wasn’t a problem. Although we told him that, he didn’t make any efforts of getting us the thing we wanted. At breakfast we tried to come a little later, so that we have a little bit more quiet. When we asked one of the waitresses for water, she just looked at her watch and pointed us to the buffet. The buffet was also half cleared out by then, everything looked really dirty at that point as well, which given the number of staff there didn’t make sense to us. Some small things that would have contributed to a better experience would have been a luggage service after check in, as the property is really big and we also had to carry our luggage up the stairs to our room, and the staff being more attentive to our needs, for example asking if we need anything at the dinner like cutlery, which we got ourselves in the end. Overall we really felt uncomfortable and there were a lot of things that added up to a point where we decided we didn’t want to stay there any longer. We never left a hotel early before, but we just don’t think what we experienced is what you advertised on the website and booking platforms and it just isn’
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