Tài Khoản Khách
ngày 14 tháng 5 năm 2025
We were in the hotel from February 15–22. That was our 4th visit to this hotel. **Negatives:** - On the arrival day, it was always a "great buffet," but this time it was no longer there. It was a course dish where you had to make a choice, which was confusing as we had just arrived. - The dinner dish descriptions on the menu were misleading multiple times. For example, there was a menu item with the word "tiramisu." We thought it was traditional Italian tiramisu, but it was not. It was more customized and did not look like the brown tiramisu we expected. - The fish dish was smelly, and the beef dish was a bit tough. - The latte macchiato tasted different every day, unfortunately (not consistent). - There were no specified waiters or waitresses, so we could not tip them. (We had at least five different waiters.) - There was a very noisy big family near our dinner table who played loud music and talked loudly. - We think the quality of the dinner dishes has gone down compared to the last five years. Maybe a different chef? **Positives:** - The shuttle bus drivers are excellent. They are very prompt and kind. - Housekeeping is also great. - The female receptionists were mostly attentive and professional, but the male receptionist was a bit sloppy (not rude, just too casual). - The swimming pool water temperature was perfect! (We’ve experienced many ski resorts with cold pool water.)
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