Hotel le Fontanelle

Das Hotel punktet eindeutig bei Sauberkeit – alles war sehr gepflegt und ordentlich. Auch das Personal war durchweg freundlich und hilfsbereit, was den Aufenthalt angenehm gestaltet hat. Allerdings entspricht die Nasszelle nicht dem Standard, den man bei einem Hotel dieser Kategorie erwarten würde. Die Badewanne wirkte veraltet, und an den Armaturen war deutlich Grünspan zu sehen – das ist leider nicht 5-Sterne-würdig. Ein weiterer Kritikpunkt betrifft das hoteleigene Shuttle. Zwar fährt es kostenlos zu den Partnerbetrieben, doch ein kurzer Transport von 1,5 Kilometern an den Rand des Grundstücks wurde uns verweigert. Das war enttäuschend und wenig serviceorientiert. Die Getränkepreise sind leider ebenfalls negativ aufgefallen: 10 Euro für ein kleines Bier und 9 Euro für eine kleine Cola sind selbst für ein gehobenes Hotel schlicht überzogen. Fazit: Sauberkeit und Personal top, aber beim Servicegedanken und der Ausstattung – insbesondere im Bad – besteht Luft nach oben. Auch das Preis-Leistungs-Verhältnis bei den Getränken sollte dringend überdacht werden.

otel muhteşem konumu muhteşem, çalışan çok ilgili, her şeyde yardımcı oldular, teşekkür ederim tekrar görüşmek üzere.

We just left Hotel Le Fontanelle and are now at another Hotel in Tuscany region as we are going to 2 hotels in Tuscany and then 2 hotels on the Amalfi coast. We were very impressed by the profressionalism of the entire staff but wanted to make sure we gave special recognition to Michela who always went the extra mile for us and other guests. He was very personable even though his English wasn’t perfect. He communicated perfectly. We also wanted to recognize Jonathan, Alberto, the front staff and the restaurant manager whose name I don’t know but he was always dressed professional and had glasses. The view was to die for. We would definitely return. The food was outstanding and you won’t be disappointed. If you are looking for tranquility, relaxation and pampering, this is the place to go.

Beautiful, charming boutique hotel with its own vineyards. We stayed four nights (family of 5) in two rooms and had a wonderful time. The food was excellent, especially the breakfast, which we enjoyed eating outside on the terrasse each morning. We had an opportunity to use both the indoor and outdoor pools. the views from the outdoor pool are spectacular. The outdoor pool is quite shallow but the water was nicely refreshing. The indoor pool is much deeper and good for exercising in. The Hotel is small and quiet although children were always made to feel very welcome as the sister site at The Clubhouse is an adults only hotel (though we had no issues dining there in the evening with kids). The benefit of a small hotel is you get to know the staff and our experience with the entire team was very positive. While many of the staff are serving at dinner and again at breakfast, they were always very friendly and responsive despite the long hours many of them work. Our rooms were on the top floor in the main building and are in a traditional style. The four poster bed had a comfortable matress. We like a very dark room at night and this was easy to achieve given the wooden style shutters. The wall mounted A/C did struggle a little in the high heat but it was never too hot in the evenings even if we didn't quite get to the ideal sleeping temperature. The bathrooms are very clean but probably the most disappointing aspect of what is otherwise a 5 star experience. They are a little dated and the shower head does not produce a wide rainshower which is becoming the standard. The free toiletries were ok, nothing special. The location is very much in the coutryside but Siena is only about 25 minutes away by car. If you are staying 3-5 nights then the 3 restaurants on site will be more than enough to satisfy you so you don't really need to be concerned about any other dining options close by. We also signed up for a wine tasting and tour at the Vallepicciola Winery which is under the same ownership as the hotel. It was a very pleasant 3 hours away from the kids. Overall, we had a wonderful experience at Le Fontanelle, it has all the hallmarks of a well run hotel with positive and energetic staff and great service. I would not hesitate to recommend it.

The grounds and accommodations are incredible. It is like something from a movie, and I did not want to leave. Lounging by the pool, a picnic coordinated by the hotel, wandering through the beautiful gardens, and dining at the hotel were true beautiful pleasures. The staff is friendly and helpful - such a delight!

This was our second time visiting Hotel Le Fontanelle and it was just as wonderful as our first. (Maybe even better, because now that the Clubhouse property has opened, there’s even more to do on the peppery). The location is perfect—close enough to the major towns we wanted to visit but still tucked away in the hills—and the grounds are beautifully maintained. But a huge part of why we came back here was the staff, who are always so warm and lovely and kind. Highly recommend.