Hotel Villa Degli Angeli

Gorgeous views! Nice room and short drive to restaurants. Would certainly stay again.

This hotel has a fantastic view over the lake. However, sadly that is were the good experience stop. We received room 421 and experienced one of the most filthiest rooms: No Wi-Fi in this part of the hotel. After asking staff at reception to reboot the router, it did not solve the problem.  The feedback was, there is nothing we can do about it The bar fridge in the room does not work. The shower drain is clogged. Shower overflows (See photo) The shower head is also clogged and water almost just drips out. The hand shower pipe connection is lose and one has to hold it in place to stay connected The toilet seat is lose (see photo) Long strain of dark hair is still attached to the bathroom tiles. Most likely from a prior guest or cleaner (See photo) Bloodstain on the wall. Which according to reception could be as a result of a prior guest killing a mosquito....(but they don’t offer to clean it) Dust and hair on the floor - room has not been cleaned in a while Some electrical plugs are broken and have missing buttons, not to mention the dirt around them (see photo) The telephone looks like something that was used on the titanic.  The screen is broken and it has not been wiped down or cleaned in years. (see photo) The bed side lamps are almost falling out of their wall sockets (see photo) Mould accumulated on the wall and roof with paint lifting from the wall already. (see photo) This room is filthy and was not cleaned before checking guests in. After making management aware of the issues, nothing was done about it. They never offered to clean the room or give us another room.   They do not care about their guests. Blood stains on walls and other filth does not bother them There are better places to stay – avoid this hotel at all cost. It is dated and the staff don’t care.

Soggiorno perfetto, camera pulita e accogliente, vista sul lago strepitosa, personale disponibile e gentile e colazione abbondante e buonissima. L’unico consiglio che posso dare è che sarebbe stato gradito lasciare il bagnoschiuma. Del resto tutto perfetto, grazie ❤️❤️❤️