Hotel Bocagrande by Geh Suites

I stayed this week in this hotel, I have to say that it was a regrettable experience from all angles. From the moment I arrived, the reception was disappointing. The first thing that happened was that at the time of check-in, when I presented my documents, the receptionist had the audacity to ask intrusive questions and review all the pages of my passports. She put my documents on trial. I never spent a moment So in my life not even at an immigration customs, the reservation had been paid for a day before when I confirmed it from the Edreams page, the same receptionist tried to charge me again and demanded that I show her my bank account to show her that the payment It had been done when they should have had all the information that the travel agency confirmed a day before, the employees were all very rude, not at all prepared to serve tourists, the customer service was disappointing, one of the beds was missing a leg When we used it we fell to the floor due to lack of stability, and to top it all off, when I got home I noticed that I was missing some clothes that were in my suitcase, that is, we were victims of a robbery in the room. A hotel definitely to avoid on a possible visit to Cartagena.

We hard a bad time at the hotel, to the point we had to cancel our review and leave for another place. There was no hot water in the showers, the (broken) window wouldn't shut completely, curtains were transparent, sheets were old, there was a lot of noise from 6am onwards, and the breakfast was served in dirty tables with little variety at our disposal. I will give credit where credit is due and praise the staff. They were very friendly and helpful. In short, I wouldn't recommend it. At all.

A única coisa boa do hotel é a localização pois ele fica na Av. San Martin, avenida principal de comércios e bares. Porém vou elencar os pontos negativos: 1- limpeza péssima, tanto dos quartos, banheiros, áreas comuns. Chegamos à noite para fazer o check in (ou seja, não pedimos para entrar antecipado) e o banheiro estava sujo. Lençóis cheios de pelos, travesseiro cheirando a suor e chão com areia. 2- cozinha e café da manhã. O café da manhã nem deveria ser ofertado. Eles servem café coado, pão é só. Mas o pior foi que ao sentarmos para tomar café, uma pomba entrou na cozinha e a cozinheira a pegou na mão, colocou pra fora e continuou cozinhando sem higienizar as mãos. A cozinha não tem telas e fica sempre cheia de pombos. 3- chuveiros não possuem água quente 4- ar não gela 5- a área da frente do hotel que nas fotos parecem uma área aberta para comer não existe. Foi alugada para dois estabelecimentos e não fazem mais parte das instalações. Um ponto bom é a Ruby que trabalha na agência de viagens que fica dentro do hotel. Sincera sobre os passeios e com valor justo. (Não comprem passeios no Brasil pq sai mais caro).

PARECIA CUARTO DE INDIGENTES,SENTI PENA POR LOS EMPLEADOS PUES SON LOS QUE DAN LA CARA A LOS CLIENTES, TUVIMOS QUE SOLICITAR CAMBIO DE CUARTO Y EL BOTONES SINTIO PENA PORQUE EN INTERNET MUESTRAN FOTOGRAFIAS DE HACE AÑOS CUANDO EL HOTEL ESTABA NUEVO

no pude viajar a cartagena por motivos personales. el dia que haga el viaje estaremuy atenta para dar mi opinion.no pude viajar a cartagena por motivos personales. el dia que haga el viaje estaremuy atenta para dar mi opinion. no pude viajar a cartagena por motivos personales. el dia que haga el viaje estaremuy atenta para dar mi opinion.

Excelente servicio y cerca a la playa su ubicación lo hace muy práctico para nosotros los turistas, y en este sector hay variadas locales comerciales para nuestra comodidad, hay droguerías bastantes sitios de comidas es una avenida muy comercial.