Wynwood Eslava in Cartagena

Before arrival we tried contacting the property to request an early check in. After an international flight you expect hotels to accommodate their guests as much as possible. Upon arrival we had to wait hours before they let us in. We knew the apartment was already clean and empty and other guests told us they made them wait until 3 as well although their rooms were ready and empty. Super bad administrative staff! Kiddos to the security guard and other staff who were very nice and patient with us and the guests who complained about their laundry not working and admin not responding to them. No one we talked to on the phone was able to solve my problem and I had to shower elsewhere and come back to the property paying about 100 to be able to make it on time to an event. Loved the apartment but we said we would never go back because of terrible admin. Do not recommend!

Un Sin Sabor De entrada no me quisieron atender mi reserva a pesar que tenia mi reserva con antelación me hicieron esperar 1 hora o un poco mas para poder ingresar. no obstante llamaron les di todos mis datos y aun así no me dejaban ingresar, la persona encargada es Juan Garay. se que se tardar a veces en corroborar la información pero no me quisieron aceptar dejar mis maletas para disfrutar el atardecer con mi hija pequeña. indicando que no guardaban maletas y debia esperar.