Casa de Alba Hotel Boutique

Very cute hotel and great location. One of the things I look for before booking is the service. This hotel had top-notch reviews . Our original communication with Pablo was wonderful . He was very responsive and helpful with suggestions. We arrived and were greeted by Laura with fresh cold towels. We only saw her for the first 20 minutes of our stay, and she was so helpful and caring and gave some quick suggestions. After that, customer service was downhill due to one person . He was not friendly at all, and we felt we were bothering him with any questions. Had a little issue with the toilet and he seemed annoyed when we asked him to get maintenance. We even asked if Laura was around, and he said no. I promise we are not difficult people. The room originally had a strong smell because they said they painted a section, and Laura offered to move us, but we decided to stay because it was the biggest room for family of 4. I think the reason we may not have gotten the greatest service from this one particular gentleman was because he asked to add the service charge ( tip) while checking in but we stated we prefer to take care of it at the end. All in all, the service was NOT what the other reviews stated. They were some nice worker so I do not want to take away from them but this one person was there with us most of the time. Sad how one person can ruin an experience The hotel itself could have been kept up with a little better. I don't think it was luxery and not worth almost $600 ! a night. I think this rate was with a 40 % discount from the site. So it should have been more ?? The water in the shower got cold pretty quickly, so we all waited a bit before the next person could take their shower. One great thing was the air-conditioning!!

We recently hosted our 20 year reunion at Casa de Alba! They were so attentive and accommodating and we loved being able to have the place to ourselves. The service here is top notch! Not only did they pick us up and drop us off, they escorted us around the city and made sure we felt extremely safe. It was such a pleasant experience that we can’t wait to come back! Thank you Alba Group Hotels!

I had already stayed at Leones de Alba, De Alba group always supersedes my expectations and outstanding service, staff, ambiance, the food, the rooms, the privacy, the place itself not enough words to explain how great it is, you have to experience it for yourself.