Premier Inn Carrickfergus

1st impression was very poor with Litter around the Hotel Enterance and over grown ****s plus Bins overflowing with Rubbish,after a few mins Front house staff came to check us in which was a male,when asked a few questions he wasnt very knowledgable off sunday food times&menu just continued to take payment,Room was Basic but very Dull.we then made our way down to Bar for afternoon drinks Menu wasnt suitable And Bar was very poorly stocked and most drinks from the drink menu were unavailable the tables were grubby and not cleaned and alot of Empty glasses sitting uncollected went into use ladies rest rooms 1 toilet had no door,1 door the lock was broken And the toilets werent very clean deff no hourly checks.Had to leave Hotel to Eat&Drink elsewere.On Return alot of Noise withen the Hotel which distrubed our Sleep until after 2am went down for Breakfast at 9.30am once again staff not very pleasant,dirty tables uncollected tablewear,dirty ceral bowls And poor availabilty off Hot food And No clean Cups for even a Cuppa Tea on checking out front of house just asked which room our keycard was for No Customer after care,Very Disapointed all Round And we wont be Returning or Recommend to AnyoneTota

Disappointed that there was no Free Wi-Fi as advertised....Every time I tried to access the Internet It kept prompting me to UPGRADE to ULTIMATE Wifi....So in effect it was saying IF you want to gain access to the Internet then you have to pay for it...... Devious way to extract more money from guests.

Was happy with the hotel itself. Fairly basic but had everything i needed. Had lunch in the hotels attached restaurant which was a brewers fayre restaurant. Food was not great quality (just about edible). Felt like cheap stuff which was just not up to the standard I was expecting of a restaurant. And was definitely overpriced for the quality. Cant speak for the breakfast or dinner menu as we didnt eat there for those meals but lunch was not good. Other than that it was perfectly satisfactory.

The team on reception (Nicola in particular) were really very helpful indeed. I was on a business trip and when I realised I was missing something I needed for a meeting the next day, they were happy to step in and print me something that saved the day.

So disappointed with our stay this time.We have been coming here since our kids were small and they are 18 and 21 now. The hotel was quite run down ...one of the brewers fayre toilet doors was missing and a traveller wedding was taking place .This made us really uneasy .A complete section of restaurant was out of bounds for regular guests at both evening meal and breakfast and there was an awful uneasy atmosphere in the air . This was our absolute favourite hotel to get away from the everyday toll of life at excellent rates but has completely put us off this PI .

Location was great. Service was exemplary. Food was amazing bed was the same as every other premier inn! Highly recommended lovely view from the room and dining room! Receptionist gave lollies for the children! Easy to book breakfast!

I have stayed at Premiere Inns all over the UK in the past 12 months and the service and comfort are always at the worst good. The service staff Premiere Inn at Carrickfergus is the best I have had by a far stretch. Working with what they have (management need to invest and update a few things to keep on par with some England branches) Kirsty and Andrea can’t do enough, I have never seen such dedication to customer service anywhere in the world. I would recommend that if anyone who checks in and isn’t happy with anything these true professionals will pull all stops to take things right. I don’t have the names but cleaning and service staff are also excellent, I stayed for a few days and had very specific requirements and all plus more were accommodated. All I can say is Executives at Premier Inn you have exemplary staff who care very much. No

All the staff were welcoming we never had an issues the room was well better than we ever expected would definitely recommend and we will be back in August good service good views and good vibes at this hotel

Amazing customer service from everyone.. the family room was very clean, really good size. Amazingly comfortable bed, best shower with amazing water pressure. I do not have a bad word about my visit here. Highly recommend you to anyone looking to visit