Esj Towers

Todo Excelente Pero La Habitación De Nosotros Tenía Un Pequeño Hueco En La Pared..😕

The view and some of the staff are the nicest feature of this location. I’m sorry to say everything else is not up to par with the other hotels in the area. They need to step up. We used to stay here before Covid and it was a fun place. The administration needs to do a lot of work to get it back to what it was.

Well other hotels in the area had electricity but we only had it in the lobby and hallways not inside the room. Electricity came on the second day at night. Even the staff were very nice, the hotel fall short. Inside of room, not enough lighting. It looked ver poorly taken care. We had to take our own garbage to another room. No pool. I will not recommend to anyone.

Overall pretty room, clean, and the view was very pretty. But there are some outdated pictures on the website; for ex: their pool was closed until further notice and I wasn’t notified until after I booked the room. The WiFi never worked, and the TV never worked either. The last night we lost power, which I understand that is out of staff’s control but in my opinion if you’re running a hotel you should definitely have an efficient plan to not keep your guest without electricity or hot water.

What a big disappointment! After not visiting PR, my parents' native land, in 15 yrs & looking forward to our stay at the ESJ Beach Hotel, it was not as expected, unfortunately! Long story short, while the front desk check-in staff seemed a bit friendly & somewhat accommodating, there was no one at the front desk to answer any of my phone calls made from our hotel room to assist us with the ac/heating unit which wasn't working properly & with some much needed missing toiletries in our room. Upon arriving at approx. 1:45pm and checking in we were told our room wasn't clean & that it would be ready by 3pm; in which case we didn't mind and decided to just get something to eat in the meantime at the Chili's Restaurant across the street which was very convenient for us after an exhausting long trip. It all started on Thurs., 4/17, during the power outage in PR when I had spoken with Tania at the front desk on our way out to request Main Service for our room which I was told would be done, but was never taken care of. On Fri., 4/18, after following up on it & speaking with another female staff at the front desk & showing her my multiple bed bug bites from the dirty sheets, she said it would be done before 4pm for sure that day. It wasn't until 4:55pm when we were spotted in the lobby of the hotel returning from our outing that our room was cleaned as we waited. Also, no refund has been issued yet for the 1.5 day blackout I was told during check-out I would receive!

The electric went out 2am i could even get ready and it was my bday