Courtyard Isla Verde Beach Resort

Service was great. Very friendly staff. Super clean rooms and chill vibes. Went for a wedding on the site. I was upgraded from an ocean view king room to a suite for absolutely no reason so that was a pleasant surprise. Since I was there for a wedding and not really touring I enjoyed it quite a bit. I had a bedroom with a large bathroom, living room/kitchenette. Kitchenette had a mini-fridge, pots and pans, glass and tableware. Microwave, sink, electric range, coffee maker. Coffee and tea provided and bottled water. Beautiful pool, gym, excellent beach access with lawn chairs, umbrellas and towels. Clean beautiful beach—not too crowded. Friendly bar. Cafe on site and take away food. Good restaurant. A small casino if that is your thing. Seems like hotel is making renovations and updating, but they still managed to make it cosy and appealing while this is going on. My friends were getting married on the beach and everything was so pretty. They seemed very accommodating and helpful for all of their needs. The reception and buffet dinner were in a second floor open air space overlooking the ocean. Was perfect and cosy for around 40 guests plus the wedding party with room for a 3 piece band. This is a solid comfortable place to stay whether you are touring around Puerto Rico or chilling on the beach. It’s super close to the airport and about 15 minutes from old San Juan. Family friendly and definitely caters to all kinds of travelers. Would stay again.

The hotel is decent with having everything you need. Great beach with sand no rocks, medium size pool, dining options, nice lounge areas. However if you are staying for a week it all becomes quickly not enough. Restaurants serve pretty much the same food, not much variety. Food is expensive for its quality. Pool is dirty by the end of the day and not cleaned as often as it should be. Housekeeping is not good. Our room had dirty floor when we checked in. Not swept with hair and peices of dirt and sand everywhere. This was very annoying. Hotel charges extra $50 per night for housekeeping, towels, umbrellas etc. but housekeeping is bad and one day they did bot even come. In general lobby is very nice and amenities are decent and convenient. Beach is the beat part of it. But I would recommend that they improve on the aspects that I mentioned in this post.

Loud construction noise at 7:30/8am Do not stay here until they are done with their renovations. The very loud construction noise started at 7:30-8:30am in the morning and continued throughout the day. It was impossible to sleep through or relax in the room. The walls were literally vibrating and it sounded like a jackhammer in the room. Unfortunately I can’t post the videos with this review. When I asked the front desk if we could switch rooms or if the construction could start later, they were completely dismissive and offered zero accommodation. Also, just because check in is at 4, do not expect your room to be ready by then. Our room was not ready until 5:45. I observed the front desk staff be completely dismissive to other customers who complained about the wait. Isla Verde is a great location, just stay somewhere else if you want to sleep in or relax on your vacation. If you have any issue during your stay here, don’t count on the hotel helping you. The pool staff at the towel station and restaurant/bar were delightful though.