Legoland Castle Hotel

房間床一般，乾淨程度也一般。勝在娃喜歡和酒店裡玩的好多值得體驗一把

小朋友喜歡

We planned this trip to celebrate our child’s birthday and Christmas. When we arrived, we were so excited with the room. The hotel and rooms are so fun to look at! The hotel is really made for children, as it should be. The food and entertainment at the Castle hotel restaurant were great. We had ordered a birthday celebration package for our son and it had been in the room when we arrived. He was very excited, especially about the 3 birthday mini figures that he received. Our other son purchased 2 mini figures for himself. The next morning my family headed into the park, and I stayed behind to tidy up the room and get ready. When we returned, we immediately noticed that the mini figures were missing. I had left them on the little package they came in, on top of the refrigerator, next to the coffee maker. The package was still there. We looked everywhere in that room. I went downstairs to speak to someone. I did not accuse any employees, I suggested perhaps someone was able to get into our room or maybe someone walked past as it was being cleaned and saw them. I was told that the manager would review the security footage and let us know how we would be compensated. I received a text from them later on telling me that their findings were inconclusive, and if we sent a picture of the receipt for the 2 mini figures my son purchased, we would receive a credit and could charge another purchase to the room. When I asked about the birthday mini figures, I was told that those could not be replaced. That was the part that was upsetting. We paid for the birthday package and somehow items in our room went missing while we were in the park. To be told that they would not replace the birthday figures may not be a big deal, especially with everything going on in the world today, but it is the principle. I asked if I could purchase some, and was told that we could go and create our own mini figures for purchase. My husband and sons went down to the hotel gift shop and spoke to the gift shop manager there. He was much more helpful and provided a replacement package of the birthday mini figures. We didn’t even use the credit that was supposedly applied to the room to purchase the other 2 replacements. My family went back into the park and I remained in the room, because at this point I did not feel comfortable leaving it unattended. My family wanted to leave home after the park closed because of the experience, but we stayed because everything was paid for and I wasn’t going to lose out on more. The trip would have been wonderful, had this incident not occurred. Sadly we aren’t sure if we will return, and if we do, we will definitely stay at another hotel. On another note- When staying at this hotel, keep in mind, there are a lot of children, it’s loud, and you won’t get much quiet time. The walls are thin and you can hear everything going on outside your room. If you don’t want to deal with that, consider going when kiddos are back in school. I would also lock a

We finally met this beautiful hotel, it is really impressive, my children loved the surprise gift of the safe, the rooms are very clean, the 2 days of our stay our room was always clean, the hotel is fun because it has activities in the afternoon and a playground where children can play for hours. the employees are attentive, it is worth mentioning that there are 2 employees that have these characteristics Jorge and Isidora from the lobby team. they are very cordial people. great people. my family and I thank them for their attentiveness and cordiality that is almost not found in many of the employees of the service sector. great job

The stay was very pleasant, the truth was that it covered our expectations, previously you had visited Disney but they forgot about the guest service in this place. Here the Legoland Castle Hotel values you as a guest, the treatment to my family was excellent, the rooms are super clean, they always put your water and juices like coffee and tea at no extra cost which is a great detail, very nice decoration, me and my children loved it. I say that there is good service even here because the staff really cares about you like the lady at the front desk who helped us to do our check in on the hotel devices who was really very kind and helpful (I don't know how to use technology) really nice like. The lobby cleaning guy Jorge another great guy super nice and friendly with my family, another person. We met in the playground was a very great magician Baruch the magician we laughed a lot with him and shared a great time really with very simple things he does great magic tricks, my kids had a great time and it made our morning. My wife was delighted with the great buffet that they serve, she was fascinated to see the variety that this restaurant has, the service here was also very good, and the best thing is that the buffet breakfast is included. I hope legoland castle hotel, continue with this great quality in their service, me and my family were delighted.

The Legoland Castle Hotel was great. We thought the parking was good, the property was clean, and it offered lots to do for the kids (not as much for the adults). It is co-located with the Legoland Hotel and playgrounds for the kids. It is walking distance to Legoland. In general all the staff was very kind to us from the girl at the reception, the bellman who I don't remember his name but we had a very nice pleasant time, the restaurant staff very friendly and charismatic with a wide range of dishes for all tastes, and the guy in the lobby who I remember his name because he was with us Jorge who took us to the laundry very nice too, everyone here is great. The only negatives: There are not a lot of restaurant options outside of the touristy ones. And, from sunrise until about 8pm, they play the same music over, and over, and over again on speakers throughout the hotel and property. All in all, we would absolutely recommend staying at this hotel.