Best Western Plus Executive Residency Carlsbad Hotel

This hotel is fairly new. Cons The pool is unusable because it is flooded. Breakfast was not refilled on time. Staff are just concerned about getting their own food/beverage. Kitchen staff are just there to wait for us to be gone. One staff member was sitting in the breakfast area with feet up. This is a shared space with residents of construction workers. You see some with a spread plan in the breakfast table. Poor customer service. Won't even greet you. They only asked how our stay when we checked out because the police were on the counter. Yes police cars and police were in the counter when we left. I am not sure about what issue. The water pressure in the bathroom is ridiculous. Can't even flush #2 at one flushing. The shower and sink are slow, very slow. Not hotel standard. Location entrance is hard to find. You will be navigated thru a residential neighborhood. Pros. Close to business stablishment particularly to wallmart if you need to buy some supplies. Amenities are new. Coffee machine is a great upgrade.

There is nothing “Plus” or “executive “ about this BW besides the fact that it is a pretty new place. very bad sound proofing: on the top floor you hear the road as well as the neighbors TV and door banging. Minimum effort is put into breakfast: same exact unhealthy food every day, I had better in « basic « BW (and other 3 star hotels). Coffee tastes like instant coffee. Laundry way too expensive and Gym is minimal .

This hotel is just off a residential area and not next to the main road like most of the other hotels. It has recently been built and only open a short time. As you would expect it has a modern decor, the reception staff were polite and helpful. The room we had came equipped with lots of usb outlets, a hdmi outlet not sure what that was for, 50" tv, curtsey blinds, wifi was a good speed, nice shower and bath. I think the swimming pool was out of action when we visited but we were not going to use it. We were disappointed to leave and could not fault the hotel. It is located about a 25 minute drive to the caverns.