Premier Inn Carlisle (M6 Jct42)

Room was clean and very welcoming, there were little sweets and bubbles put on the bed for our children which was very thoughtful and made their day. The reception staff couldn't have been nicer :-) rooms a bit stuffy with no air conditioning but the fan worked a treat :-)

The aptly numbered Room 101, the room where dreams of a good night sleep go to die. Stayed during a hot spell on June and the room was extremely hot, stale and stuffy. The window was extremely small, about 8-12 inches tall and did not lend well to getting fresh air into the room. The room is right next to the main door for the corridor, which meant that the door slammed through the night as it closed behind other guests. That combined with the noise from the motorway and the stifling trapped heat in the room made for a very poor experience. We complained to reception in the morning and were told to call the main line to try and get a refund which was refused.

I had a very disappointing experience at Premier Inn Carlisle M6 J42, particularly with the condition of Room 17, of which cost well over £120 for a night. There was black mould growing on the bathroom ceiling, several spiders in the room, and spider webs hanging above the bed. These issues made the stay very uncomfortable and appear to have aggravated my hay fever, likely due to the presence of mould. As I had an early checkout the following morning, and was unable to find any staff at reception during a previous attempt, I could not report the issues in person at the time. I later submitted feedback through the official Premier Inn website and was advised that I should have tried multiple times at reception or used my personal phone to call—which, frankly, seems an unreasonable expectation for a hotel guest, especially when reception should be staffed or accessible. I hope this feedback encourages a more active approach to cleanliness and guest support, particularly in ensuring rooms are safe and healthy to stay in.

The hotel is discrful. Dirty . Smells. Noisy. There was no houses keeping. The whole hotel should be Closed down . Don't book there The bar was undeestaff. The meun Has been the same for 11 months. You go to book a Table in the Restaurant. To bo told There are Fully booked. Till 8 pm The over book ever Table for around 5.30 pm .. Tell you they are waiting for big groups coming in next 10 minutes.. They don't have any booking . The staff just don't want to work.. Please don't book a table in Gossling bridge. Book somewhere else

Friendly and welcoming team, blown away by the welcome we recieved: we opted for the Plus room as it was during the heat wave and wanted the treat of air con. Room was great, clean and bed was very comfy. Hotel is just off motorway but I couldn’t hear any noise throughout the night unless we opened the windows but even then it wasn’t loud. Would recommend

Comfortable well situated and quiet hotel just off the M6. Ideal stopover for travelling north/south. 2 petrol stations nearby too. Staff friendly and usual Premier Inn plentiful breakfasts. Evening meal menu offers several choices, and good value .