Premier Inn Carlisle M6 Jct44

Gave in twice trying to get a drink at the bar as the person working had to go to the cellar, go to speak to the mananager, didn't have what I asked for. When we went for dinner we ordered drinks from the waiting staff. After waiting 30 minutes we went and picked up the drinks we ordered from the bar ourself. Starters took 40 minutes to arrive. Another guest entered our room using a key while we were in bed. No one on the front desk for over 20 minutes at night even although the bell was used many times and asked the bar staff to get someone. The staff were great and worked hard but there just isn't enough of them.

I took advantage of the meal deal 26/5/2025. The quality of the evening meal was very poor. I should have drawn the issue to the staff at the time but as it was late evening and, I was hungry and tired, I didn't. There was nothing about the meal that suggested that it came from a professional kitchen or even a caring one. The mushroom starter was hard baked on the outside and the inside there was nothing that resembled or tasted of mushroom. The main course, creamy chicken and pulled ham pie was so so dry that the large quantity of breadcrumbs inside weren't even moist. The peas had obviously been under a heat source long enough to dry the uppermost ones and turn them light grey. The chips were overcooked, a few to the point of being burnt, and all so that they were crisp all the way through. The sticky toffee pudding sat in a pool of melted ice-cream. To call the establishment a restaurant is ridiculous. At best it's a second rate canteen.

Along with Parkmaven a bad experience, registration for cars does not work now have a parking fine. The shower mixer did not work stuck on red hot, wife has ended up scalded . Breakfast hot food was stone cold and definitely wasn’t worth paying the extra