Tài Khoản Khách
ngày 19 tháng 11 năm 2024
I booked a casita at this property. There is a 30-day cancellation policy. I called and emailed at least SIX times for more than a week to cancel the reservation and get a refund. I spoke with multiple people. I exhanged emails with multiple people. Despite all my efforts, no one has confirmed the cancelation or refunded my partial payment. In fact, after trying to cancel for more than a week, they charged my credit card an addtional $1,500 to pay the outstanding balance. I am now disputing the charge through Chase Visa. TERRIBLE CUSTOMER SERVICE>
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