Tài Khoản Khách
ngày 31 tháng 1 năm 2023
We got married at Castello di Spessa last year. The location is beautiful, and that’s why we initially decided to celebrate there, but the overall experience was absolutely awful. The manager, which is the wife of the owner, has no experience and no manners. We booked a tasting menu trial in August for October, and we flew from London for it but unfortunately she forgot to inform the chef, so we did not have the chance to taste the actual food selection. After that, instead of apologising, she blamed us because we could not “follow the procedure” that apparently consists in visiting the restaurant twice: 1 first time to meet the chef and discuss food preferences and a second time to taste it. Please note that I was pregnant and I live abroad, so I could not travel after October, and she knew that very well as I made it clear from the very beginning, and I also emailed her several times to remind her that was the only time I could come for the tasting. As we did not feel comfortable committing for such an expensive food selection without trying it first, we decided to go for another catering. Because of that the agreed price for the rental of the castle suddenly doubled. This is understandable, so we did not blink and agreed on the new price. The annoying part was that those £7000 did not include the use of the spaces of the castle: each room was roughly £500 in addition (£500 for the church, £500 for the cellar, £900 for the Medieval party room, etc…); the cleaning was not included either; the use of the kitchen supplies was not granted to the external catering; the price did not even include the use of tables and chairs, that we had to rent from them at an additional charge. It was also mandatory to buy their own wine. We found a bit ridiculous the all thing but we agreed anyway. As we had had more than 50 guests coming from abroad, we also asked her a quote for the sleepover. She gave us a price that was more expensive that the price they were actually selling their rooms on *********** (and indeed we booked them from ***********. Pretty silly on their behalf as in this was they also had to pay a commission on the platform). We also asked if it was possible to organise a brunch for the morning after the wedding for all the guests, but even this apparently was a problem, so we have to book elsewhere. To conclude, the morning after the wedding they tried to charge us £5000 more that the agreed price, for some allegedly use of the terrace after midnight, despite the fact that we agreed in writing that the party could go ahead until 2 am. Franckly, if I could go back I would never pick this place. There are so many other beautiful wedding location close by, this castle is very nice but it is not worth the headache.
Dịch