Tài Khoản Khách
ngày 31 tháng 1 năm 2023
Stay away please and don’t get ripped off. This hotel is very overrated and way overpriced advertised as 4 star and charging 4 star rate, however it’s a shabby, dated and dirty guest house with very rude staff. We have never been to such a terrible hotel paying so much money and feel really ripped off. All facilities such as pool, sauna, baby cot, parking etc are chargeable and non of the facilities are in a good condition either. Nothing in this so called hotel is near a 4 star standards. We were charged €2200 for a 5 night stay even though due to the hotel’s awful condition we decided to leave 2 nights earlier and communicated with the manager but he refused to refund and they still charged us for the full stay. Our room was changed on arrival due to the awful and hazardous condition of the shower but even the second room was in a very bad condition. The rooms had a terrible odour and smelt of damp, the furnitures were rusted and outdated, the showers were filthy with black mould everywhere including shower head. No kettle or any tea, coffee facility or glasses or cups was available in the room, which is a normal offering of a 4 star hotel. The only bathroom amenities provided was just a cheap shampoo and shower gel and nothing else not even hand soap. The breakfast was a very limited choice with bees and flies all over foods without any protection or cover which put you off your breakfast. Hot water for tea was always cold. Poor standard of staffing, with obvious lack of proper training. Resturant staff hanged around the restaurant joking, laughing loudly and kicking each other and made fun of guests rather than ensuring stock was filled and we had to constantly ask for everything. When we asked for cutleries they were thrown on our table. There was a torrential rain one day and we asked for umbrella and non was available. Who and how this hotel has been rated as a 4 star is a wonder and there are absolutely nothing that meets the standard of a 4 star. Unfortunately *********** also has no verification process to confirm the real standard of the hotel and doesn’t protect you in any way. We shared all the photos from the room and made *********** aware of the bad conditions, however the only action taken was communicating our message with the manager who refused to admit and help and they came back to us stating they couldn’t assist us any further.
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