Tài Khoản Khách
ngày 14 tháng 10 năm 2023
This is a unique boutique hotel experience. The concept is a great one for artist lovers and those who crave something distinctive while across from the Port in Cagliari. Our room was stunningly decorated and a treat to come to. HOWEVER, it was unbearably small. I would recommend that you consider the largest room available. We had little room for our luggage and had to climb over things to get to the other side of the room. We are small statured people and it was still a struggle. The hotel is green conscious. Had great food, and the best coffee on the island. If you require dependable WiFi and internet, DO NOT STAY HERE. The connection dropped throughout our 5 day stay and on our last evening, the power went out for the entire evening, over a 12 hour period. For about 5 hours, the power came on and off, but kept kicking off. We were never provided with an explanation for it, just that our side of the building was affected and that they were looking into the situation. At 12 midnight, I demanded an explanation, and the staff person basically said that they were told the matter would be fixed by the city centre by 9PM BUT by midnight there was nothing that could be done according to the staff. By 9PM there was NO POWER to us until approximately 7AM and nothing was offered to us to make up for the situation. I asked for a refund for the evening but the working staff refused to accommodate us, they had no authority to follow through with anything. We had prepaid through our travel agent, who now tells us that we needed to deal with the hotel directly. Our time on Sardinia was a lovely dream come true, HOWEVER, this last night has left a real sour experience to our holiday.
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