The Silo Hotel

We were looking forward to visit this iconic hotel now for some time. All we wanted was a light lunch. Our first negative experience was being interrogated by the concierge whether we had a reservation made at least 24-hrs before our visit. He rang up the bar/café and said we can proceed. Expecting a full bar / café only two tables were occupied. We placed our order and waited... and waited to finally get our food ... the French fries were previous day's and cold. The chicken burger with kimchi was superb. However our berf burgers were below average. The staff appreance was impeccable and the service very good. An overall disappointing visit.

Its unique and surrounded by interesting places for tourists. At its roof top you can see the beauty of CT. Watch the sun set. Splush in the pool and find peace of mind. Each employee did his duties perfectly including helping with lagagges. Cleanliness.

Yes this is a pricy hotel but the attention to detail, service and the rooms are amazing. The rooftop bar and pool are wonderful and breakfast is a real treat. The bar at night has such great reflections it’s hard to capture. I would visit again and go for the Royal Suite again ❤️

a dream of a hotel. We had a suite that was designed in every detail and had a fantastic view of the harbor. very good breakfast and courteous service. every employee is very attentive. Just few minutes walk to many restaurants and bars. Safe neighborhood, easy to walk around.

Went to the rooftop bar for sunset drinks and picked one of the windiest nights to go. Despite this the cocktails were excellent as was the service and hospitality. As there were no hotel guests in their private area we taken up to the top to have photos taken with magnificent views across Cape Town. Even managed to see most of the sunset.

My husband and I visited the rooftop bar for drinks at sunset on our final night in Capetown. The cocktails were delicious as were the caramelised cashew nuts and endamame beans we had with them. The service was good and we thoroughly enjoyed the experience, with super views as the sun set. You will need to book as it is very popular - our hotel concierge helped us with this.

We recently stayed at The Silo for 6 nights during our 6.5 week African Adventure in a Deluxe Superior Suite that was stunning. Floor to ceiling windows gives you gorgeous views of the city, mountains and harbor. Nothing was sparred when building this hotel and the décor. The suite was so spacious with luxurious bedding, heated bathroom floors, large soaking tub, walk in shower, sitting area and balcony. The hotel won a big award for “Best Achievement in Design”. I wrote the concierge in advance to plan restaurants and other questions and they responded quickly with great communication. Thank you to Jessica and Cemone for your great service. Annelina brought us to our suite and explained everything in detail. She was incredible. The food at the Granary Café was exceptional. My husband said one it was one of the best breakfast’s he has had. The pastries were divine. There was a wonderful a la carte menu with many choices. Thank you to Rita , Peter and Rob for your attentive service. All the staff in the restaurant had the best attitudes. Thank you to Nigel (Restaurant Manager) and Daniel (Host). We ate dinner at the hotel restaurant 3 nights, that had creative delicious food and loved the views there too. There is a marvelous rooftop bar with great drinks- be sure not to miss going there. It is the place to be! We also used the lovely Spa. Thanks to Kashiefa and Wardah. We were celebrating a special occasion and there were so many treats in our suite including delicious sweets, champagne, rose petals and chocolate covered strawberries. We surely were surprised every day! What makes this so hotel FANTASTIC is the General Manager Luis Pinheiro. He is so engaging with his guests, always present and with a great sense of humor. Thank you Luis for making our stay so extraordinary. The beautiful book you gave us is displayed on our coffee table in our home. Thank you also to Johandri (Deputy Manager) who was so lovely to us. All the staff had the best attitudes with the biggest smiles. The hotel is in a great location close to the V & A Waterfront Complex with over 450 stores and restaurants. Make sure to allow enough days in Cape Town to enjoy all it has to offer. A highlight was going up the Cable Car to Table Mountain. There was one staff member, that stood out to us. He had the biggest smile and we loved him! He brought treats to our room and took care of all our special requests. On night he knew we were watching a USA Playoff game on the TV and he brought us a big bowl of popcorn. Thank you Shingai for making our stay so exceptional! You are an amazing person! If you are looking for the BEST hotel in Cape Town with fabulous service, delicious food and gorgeous accommodations than The Silo should be your only choice! As I write this review it puts a big smile on my face remembering our 6 nights at The Silo Hotel.

The spa at the hotel is absolutely incredible. I crammed in my visit to the spa after an exhausting week of meetings and just before my return flight, and could not be more pleased with my decision. I have Kashiefa as my masseuse. She was kind, listened to my concerns, and more importantly read my muscles better than I could have. It was truly the best massage of my life. She leveraged different tools and techniques that released tension and stress I had been holding - especially in my neck and hips. I am so grateful to Kashiefa. After I visited the bar and said a quick good bye to the mother city with great view of Table Mountain and the Atlantic. What a lovely experience.

I have spent 40 years in the hospitality industry & visited hundreds of hotels for either work or pleasure, however I have never before experienced the rudeness of the lobby/reception staff at The Silo. This is all the more shocking as service in CT is otherwise so polite & friendly. Interesting to note, reading through some other reviews here, that l am not the first to encounter this issue. There has been buzz about this property since it opened, however the attitude of the lobby hosts is failing not only the hotel, but the whole city's tourism industry. So disappointing.