Southern Sun the Cullinan

I stayed 5 nights with a rugby tour group and left having a very mixed experience. We had a bad water leak in our bathroom, which we reported each morning . Maintenance would arrive and tell us they would return to fix it, but when we would come back in the evening, the leak was actually getting worse. On our fourth day, we simply couldn't use the bathroom anymore, so my wife actually took a video and went to reception, and this time, they sent a maintenance man called Liam, who actually fixed the problem. If this had been sorted earlier, then my review may have been more favourable as the hotel restaurant was good, as was the location for visiting the Cape Town Waterfront. I personally would not stay here again.

The Cullinan Hotel by The Southern Sun went to great lengths to make this year’s Cape Town Marathon an incredible experience for those staying here. I highly recommend the hotel to those planning to run the Marathon. Obviously always a top spot for anyone planning a trip in the area.

It's not my first visit and certainly not my last. I have stayed here on many occasions. The overwhelming friendliness and initiatives of the employees is a testament to the excellent encouragement and skills of management. Thank you for always being so welcoming.

I never thought I would ever write a Review like this one and have such a bad experience ever. Luckily we only stayed for one night and that it wasn't on my birthday, otherwise my whole day would've been ruined. We came the next day following my birthday to come and celebrate and just relax. I booked the Reopening Special and made payment on the 11 July 2024 already. We arrived at the hotel on the 30 August 2024, for check in at about 14h50. We waited in a queue for a few minutes as it was quite busy. We were assisted, payment for parking was made at 14h55. We couldn't wait to go our room and just take a rest, only to find out that our room was not ready. How is it that check in time is 14h00, but although we arrived later the room was still not ready? We were told to take a seat in the waiting area for a whole 1 HOUR before going to our room. Thanks to Edward who offered us complimentary drinks and tried to sort out everything, but we were not at all impressed with the service we received and started getting restless and frustrated having to wait for so long for a room that was booked and paid for well in advance. Who waits for so long? Our room number had to be changed eventually from 1214 to 1402 for them to accommodate us. Highlights was taking the bus to Waterfront just to relax and to enjoy our time even if things did not go so smoothly. On arrival back we enjoyed some snacks in the foyer. Our snack platter and bottle bubbly was waiting in the room with a microwave that I asked for. Also when making booking I requested that I want non alcoholic bubbly or juice, but I had to call front desk to have it changed to a Grapetizer. The water in the shower and bath was between cold and lukewarm, which was so unpleasant and meant we couldn't enjoy a hot bath/shower just to freshen up. Then it went from bad to worse at breakfast. The lady at the Egg Station was not helpful and had a bad attitude. We asked her to make 2 omelettes and scrambled eggs for our daughter which she then showed my husband the scrambled eggs that was already prepared. We were there previously and knows that she does not like the prepared scrambled eggs, hence we asked for one to be made. She heard when I told my husband that our daughter won't eat that scrambled eggs, the lady should rather prepare a fried egg. She just shook her head. He told her to make 1 fried egg, but she deliberately ignored him and went on taking the other guests orders. My husband had to stand at the back of the line again where she again gave him attitude as if she is doing him a favour. My husband ended up having to eat cold breakfast and my daughter a very dry fried egg which she did not enjoy at all. We reported the incident to Edward and he assured us that he will report the the Food & Beverage Manager. My husband is so disappointed with this bad experience and he has decided we should never visit this Hotel again. We have been to many hotels and this was the worst experience that we have ever enco

Celebrated our 37 year anniversary at the end April. Super friendly and helpful reception staff who assisted with hassle-free check-in. Awaiting for us in our room was a beautiful and scrumptious chocolate munch cake and a bottle of Appletizer, including a personalized card with well wishes. This was amazingly thoughtful and appreciated. Our room was clean and very comfortable. Thoroughly enjoyed the late afternoon sun in the room. Spectacular views. Breakfast had a large variety to choose from. Everything fresh and tasty. More halaal choices would have been welcomed. The pianist at breakfast set the tone for a serene atmosphere. Made use of the free and safe shuttle to the Waterfront. Enjoyed meeting new friends especially the Irish Rugby team and their jovial supporters. Appreciated and enjoyed the sweet snacks in the foyer on Saturday. We have been to several hotels but never before did we receive this VIP treatment and service. Thank you so much. Will definitely be booking at this hotel again.

This hotel deserves 0 stars 1. We have reserved 10 rooms six months ago. The front desk took 2 hours but didn’t finish the check-in procedure‼️ 2 hours❗️Only 10 rooms‼️ 2. Many people in our group who share a room are not couple. For example, daughter go on a trip with father. We need a room with two single beds. But the hotel arranged many double bed rooms for us. 3. We request a room change. The hotel gave us a room which someone was still staying! And this ridiculous thing has happened twice❗️ This is a big harm to us and other guests! Just think about that, how terrifying it is when two strangers suddenly break into your room with your room card! 4. The two oldest elderly people in our group (77 years old) waited at the front desk for two hours, but the hotel was still unable to solve the problem. Our tour guide has been discussing with the front desk for us. The driver is also unable to go home due to this matter. Is this the way a five-star hotel treats guests? I'm sorry that I mentioned the hotel in Zambia left the worst impression on me. This hotel is the worst. 这间旅馆值得0颗星 1、我们一共10间房间。我们提前了半年就预定了，但前台却花了2个小时也没办理完入住。 2、我们团里共住一间房的人们很多都不是夫妻关系。比如我就是和我父亲一起出来旅行的。我们需要两张单人床的房间。但酒店给我们安排了很多双人床房间。 3、我们要求更换房间。酒店却给了我们别人还在住宿的房间！而且这种行为还干了两次！这是对我们和别的客人的极大伤害！ 只要想想，突然有两个陌生人拿着你的房卡闯入了你的房间，这是多么可怕的一件事！ 4、我们团里两位最年长的两位老人（77岁）在前台等了两个小时，酒店也没能解决问题。 我们的导游也一直为了我们和前台理论。司机也因为这件事不能回家。 这就是所谓的五星级酒店的服务吗？ 我很抱歉，在上一条评价中说赞比亚的那家酒店是我印象最差的酒店。南非的这家才是最坏的。