Royal Atlantic

The staff are friendly at reception and security. The cleaning staff need better supervision to improve their jobs . The shower tends to flop the bathroom and the layout is too tiny. The towels had an unpleasant smell to them . I was reluctant to use them.

Disappointed ! First of all when entering the hotel the staff wasn't friendly we weren't welcomed and we were asked "are you here for check in" then asked to sign a few documents . I didn't even see a smile from the receptionist. The rooms aren't bad at all comfortable and looking good. Our bathtub was blocked and they "fixed it" still wasn't draining water properly throughout the weekend . Talking about the jacuzzi it was very dirty🙈 only noticed this the next day after I went into the jacuzzi. if only I could attach pictures to this comment for all to see. I'm definitely not happy about this. The underground parking is for cars that are not too low as it's very steep and I refused to park there so thank you for giving us the alternative parking by 4x4s . Although they requested our remote to open the gate a few hours later and it was taken away from us "as there were more important guests" for the ENTIRE weekend so every time we had to enter and leave the hotel we had to hoot.

The service is top notch. I am quite impressed with the experience of staying at this wonderful space. There is a lot of breeze and it is relaxing. For a moment I forgot about my life problems. This is precisely a place to live. The rooms are well taken care of. I am in love with this hotel because the room service is excellent.

I am utterly appalled by the treatment my family endured at The Royal Atlantic resort, courtesy of both the receptionists and the manager. Despite meticulously adhering to occupancy limits and clearly explaining our situation, we were callously denied entry. The manager's openly hostile demeanor, described in his own words as "abrupt," coupled with the unwarranted threat to report and ban my husband, is nothing short of disgraceful. This egregious display of unprofessionalism not only tarnished what should have been a delightful evening but also took place in front of my distraught 4-year-old daughter, who was left in tears. Furthermore, the initial interaction at check-in, where a simple inquiry about the duration of the process was met with a disrespectful retort from the receptionist saying “it depends how long you talk for” just exemplifies the pervasive lack of professionalism and courtesy at your establishment. Such behavior is utterly intolerable and demands immediate redressal.

Very poor management. No hot water for weeks on end. Poor communication. Stay very far away from this resort. It seems they apologised because they were forced too. Marking complaints as reviewed but doing nothing to improve. I have never before experienced such bad service.

Very nicely situated in Sea Point, one block away from the beach. Central to everything you need to see and do in Cape Town. The room was spotlessly clean and had everything one needs for self catering. The staff from the cleaners to front of desk, were so friendly and helpful. The only negative is the parking bay in the basement. We were fortunate to have a small hire car which managed the steep entrance and small parking bays. All in all we had a lovely stay.