The Flamingo Private Apartments by Perch Stays

Absolutely disgusting service, They were unable to accommodate me after paying in full 3 months prior! I even pre registered online 2 weeks before arrival, and apparently everything was fine. After booking my accommodation in October for December, I arrived at Flamingo (2 hour flight from my home town) and they could not find my booking... Apparently there was a technical issue.... I then had to wait 3 hours on the street (as there is no reception area or seating or anything) for an alternative accommodation! This alternative accommodation was a lot worse to what I originally booked and in a different area completely. I had to outlay more money for the alternative accommodation before being reimbursed for the 1st. To this day (8 days later and a million emails and phone calls) I am still waiting for my refund... hopefully I receive it at the end of they day? The only constant response I get is "we are sorry for your inconvenience and we are working on the matter at hand" How generic and no compassion at all! I was advised by the security working at the property, that I was not the 1st person that this had happened to... apparently many! I have never in my life experienced such lack of care and unproffesionalism. I highly DO NOT recommend this accommodation to any one at all!