Grande Rockies Resort-Bellstar Hotels & Resorts

체크인할 떄 활기차고 너무 친절하십니다 굿굿 방도 화장실도 넓고 깨끗했어요 :) 특히 화장실 샤워기가 있어 좋았습니다 ~!!

Construction around property and the staff did not explain how certain things worked. They did not even have uniforms/name tags on.

We rented a 2 bedroom suite for a girls trip. The suite had a nice layout, it was spacious and cozy. However, the floors was very dirty and the kitchen lacked many essentials ( i.e there was only 2 bowls, 2 wine glasses, 1 champagne flute. Not well stocked.

Everything was pretty good aside from the fact that there was construction going on at the time we stayed which wasn’t disclosed until the day before we arrived. Pool facility was fun for the kids but needed more seating and the hallway to get to the pool was very tight.

Overall stay was good. The suite was nice to have two bedrooms for a family of 4 with a kitchen and space for kids to play away from the beds. Disappointed in the cleanliness. Showed up to our room and the bbq had not been cleaned, it was still opened with open bottle of bbq sauce and used plates, tongs, napkins sitting on it. The room could use a few just maintenance things which would probably help the cleanliness feel of the place.

Other than the waterslide not being on in the morning when the pool opened, and our coffee maker in the room being broken, the hotel is in a great location. Front desk staff were slower to get us checked in and morning staff was on her phone scrolling when I needed to talk to her.

Our stay was convenient and everything we needed for arrangements while we were visiting the area were there. The service when we first came to check in seemed a little short with us, but there were no issues. We really appreciate the facilities you had to offer, and we enjoyed our stay :)

Restaurant is excellent. Coffeemaker overflowed on 2 attempts. Dishwasher was leaking. Floor was black with dirt which we discovered when cleaning up the water.

We booked 2 rooms, they were very different but side by side which was good. They both were dirty: the showers had other peoples hair, dirt and grim all over them! Especially in any corner. The beds were crooked and you could see the box springs were torn. Needed more soft pillows for in bed, the pillows were so thick you had to put your whole body on them or you would break your neck. The carpeds were so dirty in the main area that the dirt then followed into your rooms (dirt from construction in the annex building and salt/slush from outside). The toilet paper holder is at a horriable level, because your leg just pushes it off the holder like everytime, very annoying. The blinds in the big triangle windows do not keep out the sign and street lights at all, very bright all night. The tile floor is an accident waiting to happen, because everything was so slippery, this was especially true for the pool and when entering your room. The pool was so grimmy and over crowded it was actually gross! The area to get into the pool was so small and hard to get into. This resulted in it being crowded and everything being wet, muddy and salt crystals everywhere. There were not enough chairs for people to put their stuff up off the floor so it doesnt get soaking wet (you have people coming from a different building, you need to have a bigger place for us to put all our stuff.) There was bandaids everywhere and grimmy feeling in every corner.