Canfranc Estación, a Royal Hideaway Hotel

Most beautiful building and setting BUT...... We stayed 1 night. The check in staff were fantastic with a special mention to Isreal who was friendly, helpful and professional. I think the nearly 50 Euros to use the small swimming pool for the two of us was fairly outrageous given how much we had already paid for the room. Our room was clean and comfortable. We ordered some pillows from the pillow menu. They arrived 2 hours later with the maid completely ignoring our do not disturb sign and banging on the door continuously until we answered! We then went to dinner. Our waitress did not seem happy, when we refused the bread she would not accept it and kept pushing it onto the table. We ordered a bottle of cava. She slammed the bottle down on the table in front of me and started to use her knife to try and remove the foil. She then removed the cage and the foil in one movement and pointed the bottle straight at me. Given she was right by my side and I had no choice but to watch her every move I swiftly pushed my chair backwards and duck. At this point the cork flew off and hit the back wall spraying me with at least a 3rd of the bottle. She was very apologetic and staff came out with a bucket and mop. Did they get us another bottle or an extra glass full to compensate - NO. Did they charge us for the bottle in full - YES. Someone did offer to dry clean my clothes and they did put some kind of fish starter on our table that we didn't order. We refused it as we had already ordered plenty of food. They again plonked a dessert we had not ordered on our table and said it was to make up for the drink. I told them I didn't want it but they left it anyway so my husband ate it. The whole thing was quite incredible. A 5 star hotel that thinks this behaviour is acceptable and not prepared to give any compensation for nearly losing an eye, getting soaked and spilling a 3rd of my bottle! I certainly would not recommend paying the high price given the service.

An exceptional experience for 30th wedding anniversary. Good local tour of bunkers and history. Very quiet as mid-week in October.

Wonderful hotel, attentive staff and fantastic food The building is stunning, the rooms are beautiful with everything you could want and the hotel staff pamper you.

My husband and I spent our wedding anniversary here. We chose it for the intriguing promise of history and luxury in the Pyrenees and we were not disappointed. We drove from San Sebastián and the weather was mist and rainy, very atmospheric. We had checked in online and our reception was smooth and efficient, and was made even better with a delicious glass of cava. Our room was extraordinary, luxurious and comfortable. The attention to detail is impeccable. We had a little trouble with the air conditioning but maintenance sorted it out efficiently within minutes. The bed was dreamy, the pillows and linen high quality. The bathroom and amenities were above and beyond what is normally offered. We had a lovely cocktail in The Library bar with a very charming and attentive bar man. Dinner at The International restaurant was delicious and reasonably priced. The staff were delightful. We slept soundly on our cloud-like bed and awoke to a glorious sunny day. The view from our room was gorgeous. I opened the window and listened to the mountain silence and then the birds. It was heaven. Breakfast is outstandingly good. There is a cold buffet and you can choose a cooked breakfast from an extremely interesting menu. I had a delicious Aragon fried egg and Spanish chorizo and breadcrumb dish. Yum! There is a lot to see here from a historical perspective and it really added to the whole experience. It’s beautiful here, wherever you look. Thank you to everyone here for our extraordinary stay.

The front desk staff and house keeping were excellent. Met with a drink on arrival. Always an added bonus The experience was let down by the restaurant and bar staff who made us feel as if we were an imposition being there. No eye contact. Orders not taken correctly and missing food. The building and location are amazing

A gem of the hotel that feels like it’s just finding its feet… there’s some obvious things that need to be done, but I think it will get better and better.