Tài Khoản Khách
ngày 1 tháng 3 năm 2024
I don't know where to start the rooms and the restaurant are filthy, the food served at breakfast was disgusting the bread was all dried up and that hard it was curled up at the corners and that's before it goes in the toaster the sandwiches were the same and the cakes everything in the sunny window all dried up, the fruit had flies on, the only coffee machine they had broke down so they said we have to have pkts of coffee and dried milk sachets that had gone all lumpy, the staff weren't even bothered about any of the issues, the manager promised us a better room and we never got it then when he saw us he hid in the gym to avoid us after lying to us, the general manager was even worse, he didn't care either, we were there for a month and instead of eating the breakfast in the dirty restaurant we had to go out and pay for breakfast every morning for the full month they didn't even apologise or refund the money for the breakfasts. The bathroom was disgusting and filthy. Then one day whilst we were out for the day the manager sent someone into our room to paint a couple of walls in the room that were filthy, this was done without our permission which is not allowed, so we reported it to the general manager and he lied to us also, just like the other manager, he said it had not been painted just wiped clean with a damp cloth, so I showed him the photo's of before with the holes in the wall and bare white plaster showing then the photos of after with the holes painted over in brown paint, he still denied it and said the white bits on the photo were bits of paper stuck on the wall, we couldn't believe our ears, lots of other people in the hotel had the same issues with dirty rooms and awful food , we heard a few people complaining, these managers haven't got a clue how to run a hotel and just look at you and don't know what to say, they also are clueless when it comes to cleaning I can't believe this hotel is still open it should be closed down, even the staff on reception aren't friendly and never smile, We stayed for 4 weeks and never stayed in the hotel only used it for sleeping. Also the awful view from our balcony was like looking at a rubbish tip.
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