Ocean View Cancun Arenas

El servicio en general fue bueno, solo el personal de recepción no es muy amable, las instalaciones son buenas un poco pasadas de época, el desayuno es rico pero lo a comida no fyede mi agrado, las amenidades muy buenas.

Todo fue muy bueno!!

Immediate disappointment. Dirty, outdated, check in process was crazy. No microwave, no fridge, no room service, phone in the room didn’t even work to get front desk assistance. Barely warm shower, I do mean barely, very slippery shower, only 2 towels, and no wash cloths. Food was basically the same daily, not appealing or appetizing, so we chose delivery options. After you stood in line for at least a good 15 mins or so you were able to get 2 watered down drinks pp that we’re gone in 3 gulps, and they close at 10pm, not worth it! The beach, well don’t plan on getting in here. It’s covered in seaweed, sandbags, and it smells. The ONLY good thing was the fresh French fries you could get at the snack bar. Will not recommend this resort to anyone.

Sure, this place is super cheap for an all-inclusive....but read the title again. YOU DON'T EVEN GET WHAT YOU PAY FOR. You could stay at a cheap hotel down the street and get a better value than you do here. Pictures look nothing like the real deal. Beach....what beach?! Two pools, both filthy. We even dubbed one of the pools as the "hair pool". The room is minimal. No fridge, microwave, hair dryer, or ice machine. Gym was closed, washer and dryer in building were out of service. The wifi only works in the lobby where there are sales people constantly harassing you. Literally will chase you down to try and sell you day trip deals. Most of the staff were rude and didn't speak much English. Other then the bartenders. They were cool. Shout out to Genner. He was the best and he worked his tail off. And we were the only ones who left him a tip! One bartender for a full house is ridiculous. The food was mediocre and little options. Had to get there early before it was all picked through. Needless to say, we spent most of our time away from the resort and even spent extra money on food and drinks away from the resort because it was that bad. I would never go back here and would highly recommend looking elsewhere if you are considering staying here. You'll spend a couple hundred extra dollars on food and drinks in other places anyways!

Todo el hotel estuvo decente con relación al precio pagado. Lo que estuvo excelente fue la calidad en las albercas y la actitud de los guardavidas. Sobre todo muy atento el guardavidas Ruben que siempre se manejo con amabilidad y respeto, muchas gracias por estás vacaciones.

Le servicio del bar muy super excelente Servicio de Restaurante super excelente Servicio de Habitación super excelente Servicio de Portería super excelente Lo único que no me gustó fue el horario de entrada a la habitación y el horario de salida muy mal me deja en duda volver otra vez la Servicio de recepción muy regular pasando a mal