Boutique Hotel H10 White Suites - Adults Only

We booked this short, break of a week back in July. However we then started to worry upon reading some of the reviews. We have stayed many times in H10 Hotels. Our worries were totally unfounded, this is a really beautiful Hotel and we would most certainly return again. Our room had a beautiful garden view, and we were well aware before coming that we did not have a pool view. Our suite was of a good standard, with a bedroom, bathroom, lounge and balcony. It was cleaned to a high standard daily. The only issue we had was with our door lock/handle being troublesome. Upon reporting this to reception, it was fixed that day! The Hotel grounds were kept to a good standard, with gardeners and maintenance staff working daily. We stayed half board. The buffet food was excellent. We only eat Fish or Veggie, but the variety was excellent. I cannot comment on the meat products. Most of the restaurant staff were nice and friendly just a couple seemed stressed. We were strongley advised NOT to drink the tap water!! The pool bar food was lovely, nice variety of sandwichs, salads and snacks. As we were NOT all inclusive, we paid for our drinks, all receipts were given and the alcohol was a very reasonable price! We ate in the Italian on one occasion. It does have a small menu, however the food we ordered was delicious and we could not fault it. We did notice a few people around the hotel moaning, however the majority were very happy. We will cetainly return again and next time stay for longer than a week. Can't wait to come back!

Best hotel we have stayed in for a while ,we got upgraded to pool view suite which was superb . Food excellent plenty of choice Excellent location can walk right to old town left rubicon marina Staff friendly can’t do enough for you Everywhere was spotless We will be back thank you white suites for making our stay so good

This my 20th visit so I obviously love it here. Lovely warm welcome from staff who have been here for a long time. Cava on arrival then to the room as requested. Hotel always try to accommodate requests. Immaculate and kept spotless for my stay. Pool area great and gardens constantly being kept tidy. Food is buffet style and always something I like. Also outdoor pool bar for lunch. The Italian restaurant is fantastic and you can eat there one night of your stay. Entertainment round the pool during the day and evening, loved the day time entertainment especially the DJ. No white night this stay as it stops in the winter months. Drinks are all branded and plentiful. Jhoan on guest relations is brilliant if you have any issues. Usual problem with towels on sunbeds . The hotel removed them before 9am on two days and this is definitely the way to get the message across each week. I am back in April and can’t wait. Never fails to please .

I’m not writing this to be critical, I was just so disappointed. When you read boutique and 4star you have expectations. We usually stay at the Barcelo adults only hotels, and in the future that’s where we will be going. We thought we needed to try something different and this looked really nice. On arrival we waited for our room which we expected and when we did get our keys and opened the door it’s smelt so damp, like it had been cleaned to make it smell nice but didn’t cut it. The damp was showing through the wallpaper.It was so disappointing I can’t tell you how we felt, this was for my husband’s birthday we always go away, and we never go cheap but for what we paid for 6 days it was not up to scratch. So you don’t think I’m being unreasonable I have attached photos do you can judge for yourself if this is indeed 4star boutique.

This hotel was a big let down. We have stayed in Lanzorate many times and never will stay here again. No value for money. We were on the ground floor. Two adults, mother and daughter in one room and my sister in one room by herself next door to us. We were told a Garden view, however, there was no view, we were facing directly into the large public car park. The wall was low with a chain link wire fence on top. Camper vans were parked right up against the fence only a few feet from our patios, with a direct line of vision of our patio and apartments, because of this we could not use the patio. We advised the staff on two occasions but we never received any feedback. Facilities such as hairdryer needs updating/ soap dispenser empty and we had to request tor toilet paper. Otherwise it was spotless and cleaned daily. Catering: The food quality was mediocre not great for a 4 star hotel, no tea/coffee available at lunchtime and when the dishes ran out you had to ask and wait for them to replenish the food. The Italian Restaurant that had to be booked in advance was a disaster - my pasta in my lasagna was raw and my sisters main course was cold. When we brought this to the attention of the server she was very gracious and apologetic and genuinely shocked when she saw our food. Pool: Shortage of Umbrellas: There were plenty of sunbeds but a definite shortage of sun umbrellas. Sunbeds: needs a better system – you had to get a block from the life guard to leave keep your sunbed while you went to eat lunch but if you were gone too long your towel would be removed. Entertainment: There is no proper bar. The bar area at the reception area is very small with one bathroom for ladies and one for gents facing directly into one another - the front of the toilet cistern was broken and the cover was just left on the shelf, there was also no toilet paper. Pool area bar: daytime entertainment for solo artists and DJ was excellent for the small platform and variety of artists was excellent. However, the stage area in the Pool bar was dreadful, it was too small with a low ceiling - the 3 acrobats could not stand up straight on their partners shoulders – appalling. Suggestion: get rid of the small indoor stage replace it with more tables and chairs. Find a dedicated area for a stage area outside for the evening entertainment. Cleanliness/Health and Safety: Pool area, when we arrived down at 7.30am all glasses and items leftover from the night before were still on the tables. The sunbeds were cleaned but the tables and surrounding area still had drink spilt on the ground and tables from the previous day. From 3pm onwards the bins were full and left overflow by the pool side. Also I cannot speak for others, but guests that we met did say to us, they would never return and had similar opinions.

Couple aged 56/60. Just back from another fab week at this hotel. Lovely laid back place. Staff can't do enough for you. Food was lovely, always find something to enjoy. Drinks plentiful. Never had a problem getting a sunbed (usually not until the afternoon as we like to go out walking in a morning when it's cooler) and there was a stack of spare beds always available by the outdoor hot tub area. Entertainment was a good mix....we particularly enjoyed the White Party (Wednesday evenings) and DJ Nandy's pool party. Housekeeping were great, bed made, towels changed, bins emptied and floor swept every day. Maintenance staff were literally working round the clock, including laying a new tiled floor in the dining room overnight in stages.....with no disruption to guests whatsoever. Yes the rooms are dated, but they are clean and in good repair. No complaints from us at all. Definitely would recommend for a chilled stay, close to beach and bars.