Ilusion Markus & Spa

This was our second visit, we had a lovely stay the first time so came back, lovely beds, very clean rooms, plenty of towels, food lovely, plenty of choice, loved the spa , staff were always helpful, 10 mins to beachfront and shops, would defo recommend, small hotel so more friendly

We arrived at the hotel early in the morning and were welcomed by an old guy on reception who was there just to check you in. When asked a question, he didn't have a clue and advised to ask daytime staff. I will start with the good points for the hotel The Aircon is good. You can always get a sun lounger at anytime.of the day, around the pool The hotel is in a good location and is close to the beach. The spa is fantastic. We spent 2 days in here due to the storms. Negatives. The food is awful, it's served cold, and not much choice. The show cooking or grill is 9 times out of 10 is undercooked, and I would advise you to check it before eating. There are always salads and bread buns. The snacks are left out all day from 11am until 5pm uncovered and go stale .These consisted of the breakfast sausages in brine or hotdogs and burgers, chips, or some concoction of croquettes, salad, and olives Rooms are dated, and the beds are uncomfortable.Even though I was advised that the hotel has undergone a refurb, God knows what it was like before. Entertainment is very basic, and it stops on a Saturday evening and re starts on a Monday evening. So Sundays, you have no music around the pool, When you do have music, it's the same playlist on repeat after 10 days. You know it off by heart. I raised several concerns to reception and was advised to heat my meals in a microwave that's in the restaurant. Please tell me who re heats chicken fish or eggs? I have read several reviews below, and the hotels response is that they take points on board. They haven't. I don't want to put anyone off going to the hotel, but we would never return even for free, I spent over £500 on food eating out. I also like to stipulate to the hotel that its room 306, the review is from. My holiday is done now. Hopefully, this and others reviews will help people get a better holiday.

We stayed at the illusion for 10 nights in August 2023 and absolutely loved our stay! We arrived at midnight and I really did wonder if we’d stepped into 1987 ….the reception and interior is dated - by the end of our holiday we barely noticed that though and appreciated much more the wonderful location and the overall demeanour and happiness of the place! The night porter was great checking us in and offered us food and drinks, which we were too tired to accept but it was welcomed. The rooms are dated, what the half lamps buried in the walls are about I will never know, but it provided hilarity and equally we found our room hugely spacious and with everything we needed. It reminded us of holidays when we were kids and it was spotless throughout. We don’t go on holiday to stay In our room! As other people have said they are short on plug sockets so something to consider for a refurb! The bathrooms aren’t fancy but again they offer all you need. We never watched the tv. The WiFi works brilliantly all through the hotel so all tablets etc worked brill. Our balcony had an incredible view out to the sea and bay which I loved. Now to the actual service- the greatest asset of this hotel is its staff. They are so kind and friendly - the food is fine, something different each day - I love seafood and fish and there were plenty of these options, my son and husband like plainer food and always found something! The ‘snack bar’ is food in trays under a heated lamp rather than anything served by a chef - Nothing bad or inedible just being clear it isn’t cooked fresh. We took advantage of the fresh omelettes in the morning but didn’t see anyone else doing this. Plenty of staff on every meal and they are so attentive - nothing would be left on the table more than a couple of minutes without being cleared. We specifically booked a place with a kids club because we had been away the previous year and our boy asked to go to the kids club every day - it wasn’t the same here as it wasn’t a cub - Pedro did his best but he is one man trying to entertain a whole hotel so could do with a helper at least. That said our son adored Pedro and especially the mini disco with other guests from all over Europe. Pedro literally never stopped all day trying to engage everyone ❤️ the other guests were lovely too - aside from our GB friends, the majority were French during our stay As other people have said the staff are without a doubt this hotel’s greatest asset - my absolute favourite was Dulce - managers at illusion if you don’t look to offering Dulce a promotion you are really missing out. What an absolutely lovely girl with amazing English and a great sense of humour. Ishmael the lifeguard also so helpful and lovely. We could go on - I would certainly consider going back to this hotel for a short break in the sunshine in future and we absolutely loved Mallorca. Thank you guys for a lovely stay x

We stayed at this hotel from 11th-14th Oct for our 40th wedding anniversary and would definitely return the room was exceptionally clean and the bed was comfortable and lots of hot water and towels. Food was tasty and enough choice for us .All staff were amazing and very professional and polite even delivered a bottle of fizz to our room to celebrate our anniversary would definitely return .

From arrival to departure. Everything was 100%. Staff were very attentive. They work so hard. Food was plentiful, tasty and varied. A very nice clean hotel. Would definitely recommend to anyone who wants to unwind, relax and enjoy a stressfree stay. We will be back.

We arrived on the 8th Oct for 6 nights all inclusive with Jet 2. We were in room 208 overlooking the pool. Lunch is from 12.30 -3pm with a good selection of food and beverages.We had trouble connecting to the hotel Wi-Fi but Roccio on reception was brilliant at connecting our apple devices. The Dinner starts at 7.30pm and there is a show cooking station with 2 fish and 2 meat choices as well as other buffet meats, veg and salad choices. I have to point out that we come on holiday to walk, swim and sometimes cycle so we are not interested in bingo , karaoke and poolside entertainment.The hotel and rooms may be a bit dated but the staff are amazing working really hard to make your stay enjoyable.A special mention to Amy on reception, not only did she change our room to a quieter one ( not facing the pool) but she came up and sorted out our air con.( thanks) We have stayed at 10 different hotels in Can Picafort over 15 years and this hotel is very good, amazing value and would definitely return.