Premier Inn Falkirk Central

Staff: excellent - applies to reception and restaurant staff. Accommodation: Room was tired. Mould on bathroom walls and ceiling. Restaurant: Food was OK but (Evening meal) 'bombay' burger was crunchy round the outside and very dry. (Breakfast) Vegan sausages weren't cooked properly and were cold in the middle and still unshapen from being frozen I guess. Rest of cooked breakfast was good. Despite going for breakfast at about 9:15 coffee machine had no milk and bread for toast was only white or heels. Not staff fault. Only one person for evening and breakfast service. Hopefully management will resolve as the staff themselves were busy, friendly and as efficient as they could be

Reception staff helpful and polite. Room mostly clean and tidy. Cleaning staff helpful. However, the on site catering at the Rosebank was average at best. Lack of basic foods (no bread buns for the burger, and no flat bread for the chicken dish), despite not appearing very busy. Staff’s perception of ‘busy’ seemed somewhat unaligned with reality. Limited breakfast portions on the first day. This improved on the second day. Not encountered an ‘unlimited’ breakfast menu where you order each time from a waiter. Confusing. Would look at an alternative in the future. Happy to discuss with Premier Inn management.

Matthew was amazing! I personally broke my leg and he made sure that we had a room on the first floor connected me with Wi-Fi! Very clean highly recommended thank you Matthew & Martin….