Tài Khoản Khách
ngày 23 tháng 4 năm 2025
I booked a Travelodge for a family event last weekend. Unfortunately, we suffered an unexpected loss of a relative and had to cancel the event. I had not booked a flexible hotel room as I hadn’t anticipated that our gathering wouldn’t take place or that we would have a bereavement within our family. I contacted Travelodge, and requested, as a gesture of good will, whether they would provide a refund due to extenuating circumstances. I did not expect a refund, given the booking I’d made, but I did hope for one and I certainly didn’t expect the response I got. I cannot express enough my sheer disappointment/shock by their response. I have been asked (less that a week since this loss), to provide a death certificate as evidence of my bereaved relative. Not only is this insensitive, it is entirely unrealistic to ask me (not the immediate next of kin) to request a copy of a death certificate, this is also personal/ confidential and not something I want to be sharing with Travelodge. Mortified by their customer service and lack of compassion.
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