Camber Sands Holiday Park

Make a bear experience was such good fun, Rhianna was lovely and helpful she made the experience so good. Would highly recommend this experience and the cost was not high so good for a rainy afternoon. The outfits are an additional cost at £10 so be aware of that before!

We have been holidaying at this park for around 20 years and only ever experienced minor issues. We saved really hard for this years stay so we could upgrade to a "luxury" lodge - there was absolutely nothing luxury about this holiday and we have returned stressed, upset and nowhere near relaxed and refreshed. This holiday was so different and combined with Parkdean's appalling attitude we will NEVER EVER book with this company again. Below is the long list of issues - and despite a long, drawn out complaints process with Parkdean - all we were offered was a 20% voucher for our next stay (as I said, completely useless as will never use this company again) or a 10% refund on the money we paid for the holiday - zero compensation for the rotten food; extra expense of dining out; and 1.5 days of holiday lost. They wouldn't even offer us a replacement holiday for next year with a guarantee of luxury accommodation with no major issues!! Here are the issues: Issue 1 – Start of the holiday On arrival at the park, our accommodation was not ready for us at 4pm when we had advised we would be arriving. In fact it was 45 mins before the team of 4 Parkdean staff had finished and allowed us access. When one of them approached our car he apologised for the wait and said that they were trying to fix the cupboard door just inside the entrance, but unfortunately they could not fix it. On entering the Lodge, we found that the cupboard door wasn’t even in the property (and they did not leave with it) – therefore there was no possible way that this team were trying to fix a non-existent door! A different maintenance worker arrived within the next 10 mins to measure up for a new cupboard door, and said he’d be back asap, but he never returned over the next 6 days we were staying on park. We didn’t think that this would be any kind of negative factor to our holiday, but soon realised that when the boiler fired up, without the door on the cupboard, it was very loud to the point of drowning out the TV. Issue 2 – The Accommodation The luxury lodge was very spacious but we soon realised that it was not in a good state of repair or cleanliness. Here are some of the issues which we encountered: • The bottoms of the showers were ingrained with black dirt. • Window ledges and windows had dead bugs on them. • The 2 sofas were very badly stained. • The dining room chairs were very badly worn, meaning that they scratched legs when sat on, and also the black vinyl peeled off and found its way all over the carpets. • The coffee table in the lounge had the plastic edging hanging off which scratched legs as we walked past. • The bedside tables in the 3 bedrooms were all put into the main double bedroom, so we put them back to where they should be (why did the cleaners not do this?) • The radiators in 2 of the bedrooms didn’t work. • There were only 2 bedside lamps in the three bedrooms, one of which did not work. • The washer dryer was broken. On reporting thi

What a lovely holiday me my 88 year old and hubby had at camber sands . Caravan clean and comfy even mum commented how big the bed was lol . Brilliant entertainment especially the bingo , the swimming pool is amazing and staff so friendly and helpful and always in touch with us if we needed anything . Looking forward to our return trip in September x

Have stayed here several times, always a good experience, staff were great in all areas, would highly recommend it for families and older guests, there’s something for everyone, so good we have already booked for next year fantastic break at Cambe Sands

Great time spent there, made to feel very welcome, having a great time with family. The entertainment team are brilliant and so are all the bar staff with all their help. The security team are very helpful especially Kieran as he has helped out with information

Fantastic time at camber sands. All the staff were amazing and happy to help with any and all issues we had. Shout out to James who we had on both the pool party and high ropes his energy through both sessions was brilliant and never saw him without a smile. Service in the boat house was slightly slow but good food overall. Will be Deffinatly recommending to other family and be returning soon.