The St. Regis Mardavall Mallorca Resort

We have stayed at this hotel many times and always had an enjoyable experience. This time not so much. I booked the same category room as always, deluxe ocean view and felt really cheated with the room we were allocated. Looking from the room all we could see was a large crane and building work. Had to go out on to the balcony to see any water . We were tucked away in the farthest corner . Not sure why as the hotel was not busy. I did mention to the front desk and didn’t get much response. Mentioned again at checkout , same person I complained to before and she never asked how our stay was and she couldn’t explain why we were allocated such a room!! Felt really cheated and disappointed. Must add that apart from this one person all of the staff were without fault. Photo attached to show our deluxe ocean view !!!

St. Regis Mardavall is a masterclass in understated elegance. From the moment I arrived, the service was impeccable—attentive yet discreet, creating an atmosphere of effortless luxury. The hotel perfectly balances Mediterranean charm with refined sophistication, offering a peaceful and indulgent retreat. The Lobby Bar provided a relaxed yet stylish setting to enjoy expertly crafted cocktails, while the Arabella Spa was a true highlight—an oasis of calm with exceptional treatments that left me feeling completely rejuvenated. Every detail was flawless. It’s not just a stay—it’s an experience. I’m already looking forward to returning.

We used concierge did book excursions. When we were picked up the driver didn’t know where he was going and got us to a tour at caves late so we missed tour and had to wait 1 1/2 hours for next one. limo then charged us an extra 200 dollars and hotel manager said basically it is our problem and there is nothing they will do. Hotel is beautiful don’t use concierge .

Don’t bother coming if you would like customer service. Horrible horrible horrible. Still waiting for a call from the manager that was requested and I’ll probably never get. Our children were treated poorly by the staff who told us it was an adult resort (then you shouldn’t allow families). Honestly this hotel ruined our entire vacation and was the thing we were looking forward to the most. Would never return. The worst customer service I have experienced anywhere in the world and we travel a lot. For the money - go somewhere else. Anywhere is better …

This is our first time staying at this hotel. The room is very nice and large although the balcony is very small in comparison to the rest of the room. The breakfast is excellent, with a great selection. The service is excellent with everyone happy to help. However if you want a relaxing holiday this is not the place to come. On the first day kids were dive bombing into the pool without the life guard saying anything. Ball and frisbees games are allowed in the pool which for the size of the hotel is not very large and so makes it difficult for guests to actually swim. In addition there is a building site next door which is disturbing if you want a relaxing holiday. At these prices I expected more and guests should have been warned about the building going on

Incredible resort, just don’t lose anything while you’re there. We stayed at the St. Regis in June with our two young kids. The pools and the amenities were very nice. We did hear a couple next to us at breakfast who found some bugs swimming in their orange juice one morning. And one day at the pool, some German tourists who were very drunk made a big scene and threw their friend into the pool - chair and all. But they handled both of those things immediately. My issue comes from the lack of a lost and found process. Within an hour of arriving, my son lost his hat down by the children’s area. Barely thinking anything of it, we were certain it would turn up at some point. We checked with the front desk a few times, walked all over looking for it, but nothing — never turned up. The REAL PROBLEM, occurred a few nights into our stay when our daughters most prized possession (and one of ours too), the blanket she’s had since birth, somehow must have gotten taken away with the sheets. I went to the concierge immediately in the middle of the night after we’d torn the room apart looking for it for my inconsolable child. They registered our request and we went to bed again thinking it had to turn up — “who would throw something like that away?” We thought. But nothing. I had to email the concierge daily to get updates. I offered a reward. I asked to be put in touch with the laundry company who handles their linens — nothing, just a “we’ll let you know if we find it” over and over again. It’s been over a month and I write this in the middle of the night thinking about all the memories we had with our daughter and her “lovie” blanket. How we’d planned on framing it one day and giving it to her as an adult. How when she gets really upset, like she did earlier today, she still begs for “lovie” wishing she had “her” to help her soothe herself. It was a mistake to take it with us on the trip, but damn if the staff at the St. Regis didn’t seem to care less about it.