Sol Katmandu Park & Resort

Room Katmandu room with a shower, on 6th floor overlooked looking evening entertainment area. No external noise issues other than being close to the lifts and hearing people going back to their rooms but not so bad we couldn't sleep. No unwanted smells on the balcony which ive read in other reviews, we didnt smell any 'substances' at all during our stay. Rooms are very small and only a tiny amount of storage space, especially difficult with a buggy in the room. No hanging space for maxi dresses. Had to clear towels off bathroom undersink to store any toiletries. Air con didnt work, spoke to reception twice and still nothing done so on 3rd day spoke to a manager (think his name was pedro) and he immediately got us a fan which was a god send in 35+ degree heat after 2 nights of no sleep due to the heat. He also got us more towels as the maids kept leaving us only 2 towels for 3 of us in the room. Beds comfy, shower powerful. Like that you just use your band to unlock door so no issue ratching for a key. Rooms cleaned and towels changed daily, good standard of cleanliness. Food Im at very fussy vegetarian, we ate out for a change of scenery 2 out of 7 nights. Of the 5 nights eating in the hotel, there was only 1 night I really struggled and ended up with plain pasta with a tomato sauce as it was Mexican night and the only veggie option was vegan chilli and I can't get away with anything mince texture. Apart from that, every other meal was fine, I wouldn't say outstanding but for all inclusive the quality was good. My 4 year old 'beige freezer food eater' managed ok with pasta, chips, chicken fingers, hot dogs etc. Parents please supervise kids!!! The amount of wasted food we seen by small kids helping themselves and dropping food all over the counters was ridiculous and also made it unclean for other people, although the staff were very efficient and cleaned as soon as it was noticed. Food was replenished quickly. Snack bar by the pool was great, we all found something in there we could eat if we missed breakfast or lunch in the main restaurant. Drinks and ice cream Cocktails are pretty rubbish and pre-mixed, slush great for kids, tokens were a pain on day 1 but we saw several stray cups laying around so collected a few up and in no time we had a few more tokens which made life much easier than having to find the same 3. Cups were fine, no funny taste, no issues. Biggest disappointment for me was no iced coffees, if you ask for one you get given a cup of ice and told to help yourself to a hot coffee from the machine to pour onto your cup of ice, it was vile. Ice cream is vanilla or chocolate tiny tubs, there's a big sign at kids eye level at the pool bar with all the lollies to pay extra for which was a bit of a pain as our 4 year old kicked up a fuss for one everytime we walked past. We took a drinks caddy, it was so handy and totally recommended (about £4 off temu)! Location Perfect. Shops right outside the front to grab essentials,

So good, why do people write bad reviews about this place. Our stay was fabulous, the food was plentiful and I'm gluten free. The hotel is spotless and smells lovely everywhere you go. What a great cleaning team this hotel has. The attractions are great, I highly recommend a few bacardis before the upside down house for the laughs. The pools were good and the areas around really clean. The entertainment was good, water sports during the day and disco, funfair and bands at night. 3 points for the hotel manager though... 1) Where is the Aqua Zumba?? 2) Please move the smoking area, can not breathe coming through main doors where everyone sits to smoke. Not nice for non smokers. 3) Please tell your pool team to move people's towels off the chairs. Some chairs we saw all day with no body on and people can not sit down. Other than that the hotel, room, facilities, staff and customer service was great

Great family hotel. We only had breakfast at the hotel, great food and variety. The pool and slide area was good, but since it was beginning of april and the water was cold, my child used it minimally. The other areas of the hotel was absolutely amazing! Lots of turtles and fishes in ponds outside, with a fish feeding vending machine! One of my favorite avtivites during the trip for my 7y. The upside down house was a hit. Probably visited 7-8 times in 2 days. Great softplay area. Very fun 6xD movies. Probably saw 10times different short films. Short walk to the beach. Great food and small shops/supermarket across the street. Good restaurants close by. Ate at the blackbeard restaurant 5min walk, amazing food! Perfect family hotell only downside we experienced was the noise from the hallway. Up/down/neighbour rooms was no sounds. But throu the door into the hallway it felt like there was no door, and some kids came running in the corridor late at night.

Review 2 - The food here is diabolical. I was absolutely ill for 2 as and missed my flight home. The claimed turkey breast one night while there was a red undercooked meat on the grill. Another night we received a chicken burger and it was pink through (see the picture) Additionally most mornings the breakfast sausages were actually hotdogs, I've never been anywhere in the world a breakfast sausage is a hotdog...even in Germany they still have breakfast sausages. Secondly, one of our party were gluten free, the first 2 days were great we could self serve gluten free bread and toast. From day 3 the gluten free stuff was hidden away and the toaster gone. I then had to get a staff member to toast and that took around 20 minutes...20 minutes standing there waiting for gluten free toast. It grew tiresome very quickly. Even when pre-ordering breakfast still took 15 minutes to arrive at the table. Last night I ordered my sausages and toast etc for 08AM. When I arrived they confirmed they had my order and then I waited exactly 16 minutes for it to be prepared. How difficult can it be to prepare gluten free toast when they already have a separate toaster... The food is really letting your entire hotel down.

Just wow! I wasn’t sure what to expect, there are so many mixed reviews online. I travelled here with my mum and my two children (aged 4 and 1) honestly? Fantastic! From start to finish, fantastic. We had separate rooms and both were great, very clean! Your wristband opens your room door which is so handy, and the staff on reception put both rooms on mine and mums wristband so we could access both rooms which was really helpful. The pools are great, brilliant for both of my girls, there’s the big pool and the kids pool which is really shallow, plenty of sun loungers to use, and the pool area and snack bar area was washed down daily, everywhere was just so clean. The restaurant had so much choice, the food was great, and it is so fresh! There is always a wide choice of food, and the dessert and ice cream choice for the kids? 10/10! Wide selection of drinks, and the cocktails are great! The entertainment on site was great, my daughter loved the outdoor movie night. Included in our stay was all the on site attractions, the upside down house, the kids loved it! And the characters dressed up were amazing! Water park? Brilliant! The slides were great fun! The soft play? Again brilliant! We had the best week here, plenty to keep the kids busy! I just wish I’d of booked for longer! We will definitely be returning next year. There are hair braiders on site which is great for the kids! And the prices are fair! Plenty of little machines and games that can be used too! We loved the fresh popcorn machine! Overall? Just amazing! This hotel caters for everyone and there’s just nothing I can fault! Thank you for the best week away! (Just a note to anyone travelling with young kids - take swim shoes as the floor by the pool can get quite slippery!)

It was really great pleasure for us to stay in this amazing hotel which surpassed our expectations , the location is just 5 minutes walk from Magaluf Beach and the theme park is just amazing , we plan to go back next year! The only thing you might want to know is that standard rooms are bit small but this was ok for us