Tài Khoản Khách
ngày 18 tháng 7 năm 2025
The hotel looks nice, but the reception area smells of damp. The food is good for breakfast and lunch, not so good for dinner, usual all inclusive but something for everyone. The real issue is housekeeping, for a 4 star the cleaning is very poor. Beds don't get made, let alone changed. We stayed for 10 nights and the beds have been changed once, and that's because we had to ask 3 times for clean bedding and towels, it took over 3 hours for the reception staff to sort it out. Room wasn't cleaned properly, the shower screen is just as bad as when we arrived. Black hairs around the sink, which were there for days, not ours my partner is bald and I'm blonde. The lifts are terrible, 4 lifts but you have to put your room number in then it tells you what lift to use, can wait up to 10 minutes for the right one, then you get queues as everybody seems to be waiting for the same lift, nightmare!! Wouldn't stay here again, I've stayed in 3 star hotels which provide a better service
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