AR Roca Esmeralda & Spa Hotel

Me asignaron una habitación doble con sala de estar, estuve cómoda y a mis anchas. Sobre la estancia del buffet tal vez ya le hace falta una renovación. Por lo demás, todo correcto.

Lo k no nos gustó es k la cafetería no abre x las mañanas y la cierran a las 12 x la noche

Stayed there with a group of people for 8 nights. The rooms were always clean and all the staff were amazing. Best hotel staff I have ever encountered and I travel a lot! The facilities were a little tired but everything was clean. Food was good , you could always find something that you liked. Inside heated swimming-pool with water gym. Gym and spa. Good garden and great view. Very easy to walk everywhere around the town.

This hotel is so clean and in a perfect location. Really close to the beach. Not many things to do outside the hotel for children not sure if it was because we went out of season. Pool was cold but warmed up throughout our stay. We used the spa changing rooms on the day of our flight as check out was midday. Staff were very friendly and lots of local Spanish people at resort which shows it was a good choice. I went with my 7 year old and mum. Food was a lovely selection each day always fresh. Please be aware drinks are not included in the full board option so at lunch and dinner there is bottles of water / wine which are accessible but these are not free! I learned the hard way after helping myself one afternoon only to be told I would be charged! 3 euros for a bottle of water. We got a jug of sangria instead each lunch time at 11 euros each. Normally we would take squash or a drink brought from the supermarket for my son. Not lots going on at the hotel for children but think if we went later in the season this would be different. Just note in the pictures of the pools there is a pool for residents only which we were not allowed to use it didn’t make this clear when booking. Was a shame as I’m sure it’s a heated pool and most of the time was empty! All in all a good hotel and we would return. I would say the hotel is more aimed at couples, adults rather than children there was a pool table, a ride on motorbike and small arcade machine but that’s i in regards to entertainment. We didn’t attend any entertainment at night as it started so late but a few people we spoke to said it was ok. Can’t comment on the spa as we didn’t use it. But looked nice enough when we went to use the changing rooms. Free WiFi works great.

This was our third stay, last Christmas, February and this Christmas. All the staff, reception, restaurant, bar and cleaners. Everyone very helpful and polite. Hotel is lovely and clean, rooms cleaned every day (New Years Day was a shock, late one). Food was different but always something nice and plentiful. Perfect location near beach, but quiet. Booked for this Christmas while we were there. We go to Greece every year in summer and this hotel would be at least 4 star there, some people want 5 star while paying 3 star prices, love this hotel.

The hotel location is great, the amount we paid for four nights in comparison to the standard of the hotel is extremely disappointing. The facilities including the gym and pool open late and should accommodate early risers but doesn’t. There are more than average pool rules and the lifeguard stalks guests, especially English it seems, looking at the other reviews, we thought it was just our family that was made to feel embarrassed and pinpointed by the lifeguard but it seems that other English guests have had the same experience. The life guard chooses which towels he wants to remove and what times, then when you challenge this and say he hasn’t moved anyone else’s, he says he removes them at lunch time! Our daughter was made to feel anxious and embarrassed by the lifeguard who asked her to get out of the pool in her T-shirt! The lifeguard was very controlling and made you feel that you can’t relax. The hotel is aimed towards other nationalities and seems to not like English people or at least that’s how you are made to feel.